[20893] in North American Network Operators' Group
Re: UU Net sales tactics?
daemon@ATHENA.MIT.EDU (Dan Hollis)
Thu Oct 29 12:35:21 1998
Date: Wed, 28 Oct 1998 14:37:09 -0800 (PST)
From: Dan Hollis <goemon@sasami.anime.net>
To: Bret McDanel <bret@rehost.com>
cc: john@ciag.net, nanog@merit.edu
In-Reply-To: <199810282058.PAA05633@rehost.com>
On Wed, 28 Oct 1998, Bret McDanel wrote:
> ---Reply on mail from John Golovich about UU Net sales tactics?
> > Has anyone else received a phone call from a UUnet salesman out of the blue?
> > It appears that he used the Boardwatch magazine, because he quoted me some
> > information out of it about my company.
> Yup, and he was VERY demanding in his statements about how they have the
> *BEST* network compared to anyone else, and how they offer better service,
> and the price difference isnt an issue :)
The UUnet rep who called me was also insistent that UUnet had the best
technical support in the industry. I indicated to him that I had dealt
with UUnet tech support in the past and was _not_ impressed[1], and was
met with about 30 seconds of stunned silence. B)
-Dan
[1] The industry as a whole seems to have horrible tech support though.
Without exception, _every single NOC I have dealt with_ has been
_pathetic_. Especially on critical issues like denial of service
attacks.
