[20727] in North American Network Operators' Group
Re: Internet2 project
daemon@ATHENA.MIT.EDU (Sean Donelan)
Sun Oct 25 22:55:16 1998
Date: Sun, 25 Oct 1998 21:21:38 -0600
From: Sean Donelan <SEAN@SDG.DRA.COM>
To: camaratt@seas.upenn.edu, nanog@merit.edu
As the NSFNET was winding down, a whole bunch of money collected in
the 'infrastructure improvement fund' was distributed to the old NSF
regionals for several purposes including buying a trouble ticket
system. Since most of these regionals have since become commercial
providers and acquired/merged I don't know what information is still
available about the project. If I remember correctly, several of the
regionals used the money to buy a system from REMEDY. But I don't
know how many actually got it to work, or if they were able to exchange
tickets between different providers.
You might want to check with the National Science Foundation and non-profit
spin-off from ANS, advanced.org about any results obtained to avoid making
the same mistakes over again. The rest of this is probally best left for
com-priv@psi.com.
camaratt@seas.upenn.EDU (Lou Camaratta) writes:
>Hi, I'm a senior at the University of Pennsylvania. Myself and two other
>students are currently working on our senior design project. We are
>trying to design a process/method for the handling of trouble tickets for
>Internet2. Some of the issues we are trying to address are: tying
>existing trouble ticketing systems from various universities together;
>interaction between universities, GigaPoPs, and the 2 ISPs (Qwest and
>VBNS); structure of the ticketing system (access rights, handling
>procedures, etc. For those of you familiar with I2, we would be very
>grateful for any feedback you could provide. In addition, any information
>that you could provide concerning trouble ticket systems for high speed
>WANs would be greatly appreciated. All information will be used only for
>research purposes and will be kept confidential. Thanks for your time.
--
Sean Donelan, Data Research Associates, Inc, St. Louis, MO
Affiliation given for identification not representation
