[20681] in North American Network Operators' Group
RE: Internet2 project
daemon@ATHENA.MIT.EDU (Bill St. Arnaud)
Wed Oct 21 10:42:58 1998
Reply-To: <bill.st.arnaud@canarie.ca>
From: "Bill St. Arnaud" <bill.st.arnaud@canarie.ca>
To: "Lou Camaratta" <camaratt@seas.upenn.edu>, <nanog@merit.edu>
Date: Tue, 20 Oct 1998 16:35:34 -0400
In-Reply-To: <3.0.2.32.19981019204509.006cdd54@home.seas.upenn.edu>
Lou:
We are working closely with Internet 2 on a trouble ticket system that will
interoperate over many different ISPs
I assume you are working with the NCNE team on this project?
Bill
-------------------------------------------
Bill St Arnaud
Director Network Projects
CANARIE
bill.st.arnaud@canarie.ca
http://tweetie.canarie.ca/~bstarn
> -----Original Message-----
> From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
> Lou Camaratta
> Sent: Monday, October 19, 1998 8:45 PM
> To: nanog@merit.edu
> Subject: Internet2 project
>
>
> Hi, I'm a senior at the University of Pennsylvania. Myself and two other
> students are currently working on our senior design project. We are
> trying to design a process/method for the handling of trouble tickets for
> Internet2. Some of the issues we are trying to address are: tying
> existing trouble ticketing systems from various universities together;
> interaction between universities, GigaPoPs, and the 2 ISPs (Qwest and
> VBNS); structure of the ticketing system (access rights, handling
> procedures, etc. For those of you familiar with I2, we would be very
> grateful for any feedback you could provide. In addition, any information
> that you could provide concerning trouble ticket systems for high speed
> WANs would be greatly appreciated. All information will be used only for
> research purposes and will be kept confidential. Thanks for your time.
>
> Lou Camaratta - camaratt@seas.upenn.edu
>
