[196188] in North American Network Operators' Group
contact ATT
daemon@ATHENA.MIT.EDU (Trey Nolen)
Wed Oct 11 05:02:58 2017
X-Original-To: nanog@nanog.org
To: nanog@nanog.org
From: Trey Nolen <tnolen@internetpro.net>
Date: Mon, 9 Oct 2017 08:42:07 -0500
Errors-To: nanog-bounces@nanog.org
We have a managed router which AT&T has put in place.=C2=A0=C2=A0 Because=
it is
managed, we do not have control over the router.=C2=A0=C2=A0 It is going =
down
every 5 to 6 days.=C2=A0 We were assured that it was a known issue for th=
e
model we have and worked for over 2 weeks to get the firmware updated.=C2=
=A0=C2=A0
The update did not fix the problem and we desperately need to find
someone at AT&T who has the authority to replace this router.=C2=A0=C2=A0=
If
someone can contact me off list to help me get this accomplished, I'll
be glad to furnish the tickets for circuit history and such.=C2=A0=C2=A0=C2=
=A0 Thanks.
Trey Nolen
