[193282] in North American Network Operators' Group
Re: SoCal FIOS outage(?) / static IP readdressing
daemon@ATHENA.MIT.EDU (Owen DeLong)
Fri Jan 6 14:58:08 2017
X-Original-To: nanog@nanog.org
From: Owen DeLong <owen@delong.com>
In-Reply-To: <20170106162153.GA80335@ussenterprise.ufp.org>
Date: Fri, 6 Jan 2017 11:55:56 -0800
To: Leo Bicknell <bicknell@ufp.org>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
> On Jan 6, 2017, at 08:21 , Leo Bicknell <bicknell@ufp.org> wrote:
>=20
> In a message written on Wed, Jan 04, 2017 at 04:51:26PM -0800, Paul B. =
Henson wrote:
>> I'd call my business FIOS "prosumer" ;). Honestly, I'm not sure why
>> you'd get business FIOS over residential FIOS if you don't need =
static
>> IP addresses, at least if you're at an address where both are =
available.
>=20
> I can't speak to Verizon, but I can speak to Comcast.
>=20
> At a past address I had Comcast Business (cable modem) service at
> a residential address, and then later downgraded it to Comcast
> Residential service.
>=20
> The similarities:
> - Both used the exact same cable coming into the house.
> - Both offered the same speeds.
> - Both offered static IP's for an additional fee.
=E2=80=94 Not available in San Jose on residential service. If =
you want static, must go business here.
> - Both clearly used the same routers, backbone, peering, etc.
>=20
> The differences I could see:
> - Cable Modem
> - Residential: could rent a consumer grade or BYO (I did, a good =
one)
> - Business: Comcast supplied and required their =
better-than-average,
> modem. It could be in bridge mode though.
- San Jose, I was able to use BYO. Had to escalate several =
levels and pull several teeth to get
bridge mode on the Comcast unit while I had it.
> - Support
> - Residential: 0-30 minutes on hold, the one dispatch when I needed
> a truck roll took ~24 hours.
> - Business: 0-2 minutes on hold, I had two dispatches one where the
> truck arrived within 30 minutes, the other in about 2
> hours.
> - Cost (At the time)
> - Residential: $75/month.
> - Business Class: $90/month.
- San Jose, Residential and business both about $90/month. =
Difference is that Residential includes Television
in that price.
> - Data Caps:
> - Residential: 250GB/month.
- San Jose, I just received a notice indicating that they were =
just now instituting a 500GB/month limit on my service.
Prior to that, no documented cap. I don=E2=80=99t think =
I=E2=80=99ve tried to move more than 1/2 a terabyte in any month, so I
don=E2=80=99t know if there was an undocumented cap or =
not.
> - Business: None (with two paragraphs of disclaimer)
>=20
One other visible difference:
- Residential: One mac address only, 15 minutes to reset DHCP =
server if changing MAC address
- Business: Multiple mac addresses supported
> Differences I could not see/verify:
> - Cable Modem Channel Selection
> - I'm told in some cases business class cable modems get different
> DOCSYS channels which have less congestion than typical
> residential channels. This of course varies greatly market to
> market, and is also dependent on the number of both resi and
> business subs on the segment.
> - Packet prioritization.
> - I'm told that business class packets are given somewhat higher
> priority (QoS) in the network. I could find no way to verify
> this, and generally had no packet loss issues inside the Comcast
> network with either service.
>=20
> Ultimately the reason to buy business class at a residential address
> (and I think the Prosumer description is correct) is generally faster
> repair times. On congested segments it may also result in slightly
> lesser packet loss. Maybe, depending on how caps are done, it could =
be
> worth while if you move a lot of data.
In my case, I started residential and it was abysmal. There were so many
problems and multiple truck rolls did not resolve anything. Finally, I
resorted to business class in desperation (My choices here for any
bandwidth >1.5Mbps/384k are Comcast, Comcast, or Comcast). Within a few
days of installation, 3-4 truck-rolls later, I had about 3 months of =
free
service in credits and working service that was stable for years.
Later I downgraded back to residential and it seems that having gotten
the neighborhood equipment up to business class standards has resolved
the issues and things continue to be reliable.
> Obviously if these differences are worth the delta in price depends on
> your situation and the exact delta in your location. At the time I =
had
> this I was working from home, so the extra $15/month insurance that I
> could do my job was money well spent.
The delta may be more variable than you describe as well. If you=E2=80=99r=
e only
looking at internet, then it=E2=80=99s about $15 or maybe even $0 in =
some cases
(It was actually cheaper at one point to buy a la carte business class
internet than residential here). However, if you add TV, then the =
double-play
residential price is almost always such that your internet service price
a la carte is roughly equal to double-play price for both on =
residential.
They don=E2=80=99t offer double-play business pricing in my area and, in =
fact,
refused to sell me business class TV service in a residential unit. When
I was running business class internet, I was paying about $60 for TV and
$90 for business class internet, so it was $150 vs. $90. For me, it was
worth even that much larger differential at the time because at least =
the
service worked and at least I could get them to fix things when it =
didn=E2=80=99t.
To me, that was the single largest differentiator for business vs. =
residential
service. OTOH, this was in the years when Comcast was consistently =
winning
the most hated company in America award, so I believe there have been
some significant improvements in their residential service since then.
(Though I still wouldn=E2=80=99t call myself a =E2=80=9Chappy=E2=80=9D =
customer so much as one
that is quite a bit less angry.)
I=E2=80=99d still like to get a real internet provider here, or better =
yet, more than
one that offered real bandwidth over fiber.
Owen
