[193272] in North American Network Operators' Group
Re: SoCal FIOS outage(?) / static IP readdressing
daemon@ATHENA.MIT.EDU (Ray Van Dolson)
Wed Jan 4 16:58:36 2017
X-Original-To: nanog@nanog.org
Date: Wed, 4 Jan 2017 13:57:10 -0800
From: Ray Van Dolson <rvandolson@esri.com>
To: "Paul B. Henson" <henson@acm.org>
In-Reply-To: <05af01d266d4$d0859140$7190b3c0$@acm.org>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On Wed, Jan 04, 2017 at 01:52:15PM -0800, Paul B. Henson wrote:
> > From: Valdis.Kletnieks@vt.edu
> > Sent: Wednesday, January 04, 2017 6:49 AM
> >
> > Even if nothing else happens, calling in and reporting the problem *does*
> > (or at least it *should*) set the clock running for any SLA-related
> > compensation.
>
> I'm pretty sure FIOS doesn't have any contractual SLA's. I suppose if you
> call and whine enough you might get a billing credit, but as another poster
> pointed out, it's generally not worth it.
>
Have been evaluating going to more consumerish-grade circuits like this
at remote locations, but this scenario is one that has kept me sticking
with the more traditional (and more expensive) SLA-bound circuits.
Ray
