[193268] in North American Network Operators' Group
RE: SoCal FIOS outage(?) / static IP readdressing
daemon@ATHENA.MIT.EDU (Paul B. Henson)
Wed Jan 4 16:52:20 2017
X-Original-To: nanog@nanog.org
From: "Paul B. Henson" <henson@acm.org>
To: <Valdis.Kletnieks@vt.edu>
In-Reply-To: <6598.1483541333@turing-police.cc.vt.edu>
Date: Wed, 4 Jan 2017 13:52:15 -0800
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
> From: Valdis.Kletnieks@vt.edu
> Sent: Wednesday, January 04, 2017 6:49 AM
>
> Even if nothing else happens, calling in and reporting the problem *does*
> (or at least it *should*) set the clock running for any SLA-related
> compensation.
I'm pretty sure FIOS doesn't have any contractual SLA's. I suppose if you
call and whine enough you might get a billing credit, but as another poster
pointed out, it's generally not worth it.
