[191200] in North American Network Operators' Group
Re: Why the internal network delays, Gmail?
daemon@ATHENA.MIT.EDU (A.L.M.Buxey@lboro.ac.uk)
Sat Aug 27 13:14:22 2016
X-Original-To: nanog@nanog.org
Date: Sat, 27 Aug 2016 17:13:45 +0000
From: A.L.M.Buxey@lboro.ac.uk
To: Nate Metheny <nate@dopedesign.com>
In-Reply-To: <CALtoqtQkfEaDXnr1+4yzyDoyuweBG_+QyaQ7Ubhxtmv0JCnTmA@mail.gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
Hi,
> administrator reaching out to peers for assistance with a particular
> problem that is clearly network related is inappropriate for a network
clearly network related? people have an interesting expectation of email -
expecting instant delivery. you might check their level of expectation....the
SLA etc define service availability but email delivery is pretty much 'best efforts
of all parties involved in the transaction' - ideally it gets there quickly...but
it could take up to 72 hours. google have several status dashboards that you can check/monitor.
generally, if you have an issue with a particular service on the internet, contact them directly.
dont use a 3rd party mail list - they *might* be aroudn on it but its not their official
service desk contact point ;-)
alan
