[190805] in North American Network Operators' Group
Re: Operations task management software?
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Wed Jul 27 14:24:38 2016
X-Original-To: nanog@nanog.org
From: Suresh Ramasubramanian <ops.lists@gmail.com>
In-Reply-To: <51622BA9-0A59-4E0C-B5CB-518D53015D33@dino.hostasaurus.com>
Date: Wed, 27 Jul 2016 23:54:30 +0530
To: David Hubbard <dhubbard@dino.hostasaurus.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Been meaning to dig into this one https://www.upguard.com/blog/guardrail-tas=
ks-a-lightweight-tracking-system-for-ops
--srs
> On 27-Jul-2016, at 11:46 PM, David Hubbard <dhubbard@dino.hostasaurus.com>=
wrote:
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> Hi all, curious if anyone has recommendations on software that helps manag=
e routine duties assigned to operations staff?
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> For example, let=E2=80=99s say we have a P&P that says someone from the ne=
tops group must check that Rancid is successfully backing up all router conf=
igs bi-weekly. Ideally, it would send an email reminder to this pre-defined=
group of people saying hey, it=E2=80=99s Monday, someone needs to check thi=
s and come acknowledge the task as having been completed. If that doesn=E2=80=
=99t occur, pre-defined manager X is notified on Tuesday. If manager X does=
n=E2=80=99t get someone to complete the task, director Y is notified, so on a=
nd so forth. Then, perhaps periodically it emails manager X anyway and says=
hey, it=E2=80=99s been three months, you need to audit netops to ensure the=
y=E2=80=99re actually doing the Rancid audit and not just checking that it w=
as done. This could be applied to the staff who check on backup failures, b=
ackup internet circuit status, out of band interfaces, etc.
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> A data center I looked at recently had QR code stickers on all of their in=
frastructure stuff and there were staff assigned to check and log certain di=
splayed values each day. The software would at least ensure they actually v=
isited the equipment by requiring they scan the relevant QR code when in fro=
nt of it. So I figure something that does what I=E2=80=99m looking for prop=
erly already exists.
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> Thanks,
>=20
> David
>=20
