[19009] in North American Network Operators' Group
Call Management/Help Desk Software for NOCs
daemon@ATHENA.MIT.EDU (Martin, Christian)
Tue Aug 25 08:55:06 1998
From: "Martin, Christian" <CMartin@mercury.balink.com>
To: "'nanog@merit.edu'" <nanog@merit.edu>
Date: Tue, 25 Aug 1998 08:50:10 -0400
I am interested in implementing a new Call Management/Trouble Ticketing
system for use in a mid-sized NOC. Can anyone offer any tips on
possible products/vendors who have a nice, easy to use, integrated
package to facilitate fast response times to calls and fast resolution
to problems. Knowledge trees and AI would be helpful, but not
necessary.
Thanks!
Chris
