[189599] in North American Network Operators' Group
Re: Netflix VPN detection - actual engineer needed
daemon@ATHENA.MIT.EDU (Blair Trosper)
Fri Jun 3 15:12:13 2016
X-Original-To: nanog@nanog.org
In-Reply-To: <CAB4k-o87YjBevHXD2Pq87o7Uj0vjEJ0Ri_=iEO9vp-QAnGgCNw@mail.gmail.com>
From: Blair Trosper <blair.trosper@gmail.com>
Date: Fri, 3 Jun 2016 12:11:29 -0700
To: mike.hyde1@gmail.com
Cc: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Confirmed that Hurricane Electric's TunnelBroker is now blocked by
Netflix. Anyone nice people from Netflix perhaps want to take a crack at
this?
On Thu, Jun 2, 2016 at 2:15 PM, <mike.hyde1@gmail.com> wrote:
> Had the same problem at my house, but it was caused by the IPv6 connection
> to HE. Turned of V6 and the device worked.
>
>
> --
>
> Sent with Airmail
>
> On June 1, 2016 at 10:29:03 PM, Matthew Kaufman (matthew@matthew.at)
> wrote:
>
> Every device in my house is blocked from Netflix this evening due to
> their new "VPN blocker". My house is on my own IP space, and the outside
> of the NAT that the family devices are on is 198.202.199.254, announced
> by AS 11994. A simple ping from Netflix HQ in Los Gatos to my house
> should show that I'm no farther away than Santa Cruz, CA as microwaves
> fly.
>
> Unfortunately, when one calls Netflix support to talk about this, the
> only response is to say "call your ISP and have them turn off the VPN
> software they've added to your account". And they absolutely refuse to
> escalate. Even if you tell them that you are essentially your own ISP.
>
> So... where's the Netflix network engineer on the list who all of us can
> send these issues to directly?
>
> Matthew Kaufman
>
