[18890] in North American Network Operators' Group
Re: open relays at Earthlink
daemon@ATHENA.MIT.EDU (Aaron Goldblatt)
Fri Aug 21 14:57:20 1998
Date: Fri, 21 Aug 1998 13:42:47 -0500
To: nanog@merit.edu
From: Aaron Goldblatt <aglists@trantortech.com>
In-Reply-To: <v04011709b20135e2393f@[204.179.128.10]>
>We support all of those mail-sending methods and because of that we have
>not relayed one single message for a non-customer in the life of our
>service.
Maybe in part because your customers are remarkably endowed with clueons.
In my abundant experience supporting configuration changes on the part of
dial-up users (like Mindspring's), I have found that your average dial-up
user is about as capable of reconfiguring and upgrading software as you or
I am of building a nuclear reactor with a pencil, some sand, and a stick of
bubble gum.
Imposing security measures or performance enhancement tricks after initial
implementation is a huge imposition on any company's technical support
staff, and frequently serves more as a customer irritant than anything
else. I remember having to assist flash.net customers with reconfigurating
their POP3 and SMTP clients when that provider went to a round-robin
load-balancing mail server system. It was ... painful.
ag
