[186009] in North American Network Operators' Group
Re: Comcast eastern Washington storm update?
daemon@ATHENA.MIT.EDU (John Neiberger)
Sat Nov 21 14:37:42 2015
X-Original-To: nanog@nanog.org
In-Reply-To: <BAY173-W12DA190442FD6EDD32943CA1A0@phx.gbl>
From: John Neiberger <jneiberger@gmail.com>
Date: Sat, 21 Nov 2015 12:37:05 -0700
To: Joshua <joshuawark@hotmail.com>
Cc: "Aaron C. de Bruyn" <aaron@heyaaron.com>, nanog nanog <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Lots of update information on the WA Comcast website. Looks like
they've had daily updates.
http://wacomcast.com/2015/11/21/washington-storm-update-nov-21-2015/
John
On Fri, Nov 20, 2015 at 8:00 AM, Joshua <joshuawark@hotmail.com> wrote:
> We had hundreds of users in WA with Comcast having many issues yesterday.=
Comcast never would acknowledge it was an issue. It finally just cleared u=
p. Their VOIP phones were not working, all website were really slow and gen=
erating PCBD errors. Not sure if this helps but thought I would mention it.=
We had no other users reporting issues from the rest of the USA.
>
>> Date: Thu, 19 Nov 2015 18:10:27 -0800
>> Subject: Re: Comcast eastern Washington storm update?
>> From: aaron@heyaaron.com
>> To: nanog@nanog.org
>>
>> Er, I should have mentioned 'Spokane, WA'.
>> On Nov 19, 2015 4:39 PM, "Aaron C. de Bruyn" <aaron@heyaaron.com> wrote:
>>
>> > I know the east side of my state was nailed with a big storm. The Gov
>> > declared a state of emergency.
>> >
>> > Comcast service for several of my clients has understandably been down
>> > since Tuesday.
>> >
>> > I called in a few times over the last two days and the automated messa=
ge
>> > keeps saying "service should be restored by 12:01 PM today", after tha=
t
>> > time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
>> > 12:01 PM. (Always '01'--what's with that?)
>> >
>> > One time I let the call get through to a rep and they couldn't give an=
y
>> > information on the extent of the damage or an ETA.
>> >
>> > Can anyone at Comcast shed some light on the disaster over there or gi=
ve a
>> > rough idea on service restoration?
>> >
>> > As always, I appreciate the hard work from the guys in the trenches an=
d
>> > the engineers that miraculously seem to keep my clients up 24/7. (Jus=
t for
>> > fun, attached are stats about the router for 365 days before the storm
>> > hit--and most of that 'unreachable' time was probably issues with the
>> > monitoring server.)
>> >
>> > Thanks again for all your hard work.
>> >
>> > -A
>> >
>> >
>> >
>
