[185987] in North American Network Operators' Group
RE: Comcast eastern Washington storm update?
daemon@ATHENA.MIT.EDU (Joshua)
Fri Nov 20 18:20:06 2015
X-Original-To: nanog@nanog.org
From: Joshua <joshuawark@hotmail.com>
To: "Aaron C. de Bruyn" <aaron@heyaaron.com>, nanog nanog <nanog@nanog.org>
Date: Fri, 20 Nov 2015 09:00:06 -0600
In-Reply-To: <CAEE+rGoXG-q_woq_T1UL5xDmmR0mHrXAmMfQ1FyMomf4L_XsWg@mail.gmail.com>
Errors-To: nanog-bounces@nanog.org
We had hundreds of users in WA with Comcast having many issues yesterday. C=
omcast never would acknowledge it was an issue. It finally just cleared up.=
Their VOIP phones were not working=2C all website were really slow and gen=
erating PCBD errors. Not sure if this helps but thought I would mention it.=
We had no other users reporting issues from the rest of the USA.
=20
> Date: Thu=2C 19 Nov 2015 18:10:27 -0800
> Subject: Re: Comcast eastern Washington storm update?
> From: aaron@heyaaron.com
> To: nanog@nanog.org
>=20
> Er=2C I should have mentioned 'Spokane=2C WA'.
> On Nov 19=2C 2015 4:39 PM=2C "Aaron C. de Bruyn" <aaron@heyaaron.com> wro=
te:
>=20
> > I know the east side of my state was nailed with a big storm. The Gov
> > declared a state of emergency.
> >
> > Comcast service for several of my clients has understandably been down
> > since Tuesday.
> >
> > I called in a few times over the last two days and the automated messag=
e
> > keeps saying "service should be restored by 12:01 PM today"=2C after th=
at
> > time passes the message gets changed to 7:01 PM=2C then to 8:01 AM=2C t=
hen
> > 12:01 PM. (Always '01'--what's with that?)
> >
> > One time I let the call get through to a rep and they couldn't give any
> > information on the extent of the damage or an ETA.
> >
> > Can anyone at Comcast shed some light on the disaster over there or giv=
e a
> > rough idea on service restoration?
> >
> > As always=2C I appreciate the hard work from the guys in the trenches a=
nd
> > the engineers that miraculously seem to keep my clients up 24/7. (Just=
for
> > fun=2C attached are stats about the router for 365 days before the stor=
m
> > hit--and most of that 'unreachable' time was probably issues with the
> > monitoring server.)
> >
> > Thanks again for all your hard work.
> >
> > -A
> >
> >
> >
=
