[185748] in North American Network Operators' Group
Re: Level3 Customer Center Down?
daemon@ATHENA.MIT.EDU (Mel Beckman)
Wed Nov 11 09:37:24 2015
X-Original-To: nanog@nanog.org
From: Mel Beckman <mel@beckman.org>
To: Matt Hoppes <mhoppes@indigowireless.com>
Date: Wed, 11 Nov 2015 14:35:23 +0000
In-Reply-To: <56434FDC.2030808@indigowireless.com>
Cc: North American Network Operators' Group <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
When L3 had a major outage last night at 9PM PST during scheduled maintenan=
ce (thousands of prefixes, including ours, stopped advertising across their=
border) we discovered the portal was down. I phoned in to open the BGP out=
age ticket, and let them know about the portal too. The portal was then up =
and down during the outage, which resolved about three hours later. But the=
portal kept bouncing, with DNS problems, and 404 messages.=20
-mel beckman
> On Nov 11, 2015, at 6:27 AM, Matt Hoppes <mhoppes@indigowireless.com> wro=
te:
>=20
> Has anyone else experienced the Level3 Customer Center down for the past =
2 days? All I get when I try to go there is:
>=20
> http://www.level3.com/en/customer-center/
>=20
> An HTTP error occurred while getting:
>=20
> http://www.level3.com/en/customer-center/
>=20
>=20
> Tried in multiple browsers from multiple ISPs.
