[184727] in North American Network Operators' Group
Re: Cogent BGP Woes
daemon@ATHENA.MIT.EDU (Mike Hammett)
Fri Oct 16 04:36:25 2015
X-Original-To: nanog@nanog.org
Date: Fri, 16 Oct 2015 03:36:11 -0500 (CDT)
From: Mike Hammett <nanog@ics-il.net>
Cc: NANOG <nanog@nanog.org>
In-Reply-To: <DM2PR12MB01125F59E8415099CAFB0FADA03D0@DM2PR12MB0112.namprd12.prod.outlook.com>
Errors-To: nanog-bounces@nanog.org
Nickles and dimes...=20
-----=20
Mike Hammett=20
Intelligent Computing Solutions=20
http://www.ics-il.com=20
Midwest Internet Exchange=20
http://www.midwest-ix.com=20
----- Original Message -----
From: "Carlos Alcantar" <carlos@race.com>=20
To: "Justin Wilson - MTIN" <lists@mtin.net>, "NANOG" <nanog@nanog.org>=20
Sent: Friday, October 16, 2015 12:12:05 AM=20
Subject: Re: Cogent BGP Woes=20
Sales now handled it because they bill now for having a bgp session.=20
=20
Carlos Alcantar=20
Race Communications / Race Team Member=20
1325 Howard Ave. #604, Burlingame, CA. 94010=20
Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com=20
________________________________________=20
From: NANOG <nanog-bounces@nanog.org> on behalf of Justin Wilson - MTIN <li=
sts@mtin.net>=20
Sent: Thursday, October 15, 2015 8:47 PM=20
To: NANOG=20
Subject: Re: Cogent BGP Woes=20
I am trying to turn up BGP on a circuit that ha never had it. In the past, =
you went to the support portal, filled out the questionnaire and in a day o=
r so you would have you bgp info. When I did that this time I received a pr=
ompt response back from support saying this is now handled by sales and gav=
e me the sales person to contact.=20
Contacted sales person almost 3 weeks ago. Had to wait until the direct dra=
ft credited before they could put any new orders in. On a side note, Cogent=
is the only provider I know of that does not credit electronic payments wi=
thin 24-48 hours. All of ours take 5 business days. Once thats done, e-mail=
the sales person back. No response for a few days. Call a manager and get =
them involved. 2 more weeks we still don=E2=80=99t have BGP on this circuit=
. A minimum of 1 e-mail a day asking for status updates. Last response was =
=E2=80=9CEverything was entered in the system=E2=80=9D.=20
I guess I don=E2=80=99t understand why a sales order has to be entered for =
BGP. This adds an extra step, which in this case has been a major fail.=20
Justin Wilson=20
j2sw@mtin.net <mailto:j2sw@mtin.net>=20
---=20
http://www.mtin.net <http://www.mtin.net/> Owner/CEO=20
xISP Solutions- Consulting =E2=80=93 Data Centers - Bandwidth=20
http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman=20
Internet Exchange - Peering - Distributed Fabric=20
On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com <mailto:h=
vgeekwtrvl@gmail.com>> wrote:=20
Justin,=20
What are you trying to do? I had a similar situation as my rep got=20
the wrong product for BGP. I actually cleaned it up by talking to=20
support and I had to fill out a second BGP questionnaire but it was=20
resolved and turned up in a couple of days.=20
James=20
On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net <mai=
lto:lists@mtin.net>> wrote:=20
Have the rest of you been having as hard a time I am having in turning up B=
gP sessions with Cogent? They have made it a sales order nowadays instead o=
f support. I filled out the questionnaire on the support site over 3 weeks =
ago and was directed to sales. I am going on 3 weeks waiting on a session t=
o be turned up.=20
Just wondering if I am alone.=20
Justin Wilson=20
j2sw@mtin.net <mailto:j2sw@mtin.net>=20
---=20
http://www.mtin.net <http://www.mtin.net/> Owner/CEO=20
xISP Solutions- Consulting =E2=80=93 Data Centers - Bandwidth=20
http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman=20
Internet Exchange - Peering - Distributed Fabric=20
