[184720] in North American Network Operators' Group
Re: Cogent BGP Woes
daemon@ATHENA.MIT.EDU (Justin Wilson - MTIN)
Thu Oct 15 23:52:57 2015
X-Original-To: nanog@nanog.org
From: Justin Wilson - MTIN <lists@mtin.net>
Date: Thu, 15 Oct 2015 23:47:38 -0400
To: NANOG <nanog@nanog.org>
In-Reply-To: <CADVasu6Cnou5OOuJZ=5ZeWmm2SeOS2+hKm1UeUHjA7DW2h_f9g@mail.gmail.com>
Errors-To: nanog-bounces@nanog.org
I am trying to turn up BGP on a circuit that ha never had it. In the =
past, you went to the support portal, filled out the questionnaire and =
in a day or so you would have you bgp info. When I did that this time I =
received a prompt response back from support saying this is now handled =
by sales and gave me the sales person to contact.
Contacted sales person almost 3 weeks ago. Had to wait until the direct =
draft credited before they could put any new orders in. On a side note, =
Cogent is the only provider I know of that does not credit electronic =
payments within 24-48 hours. All of ours take 5 business days. Once =
thats done, e-mail the sales person back. No response for a few days. =
Call a manager and get them involved. 2 more weeks we still don=E2=80=99t =
have BGP on this circuit. A minimum of 1 e-mail a day asking for status =
updates. Last response was =E2=80=9CEverything was entered in the =
system=E2=80=9D.=20
I guess I don=E2=80=99t understand why a sales order has to be entered =
for BGP. This adds an extra step, which in this case has been a major =
fail.
Justin Wilson
j2sw@mtin.net <mailto:j2sw@mtin.net>
---
http://www.mtin.net <http://www.mtin.net/> Owner/CEO
xISP Solutions- Consulting =E2=80=93 Data Centers - Bandwidth
http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman
Internet Exchange - Peering - Distributed Fabric
On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl@gmail.com =
<mailto:hvgeekwtrvl@gmail.com>> wrote:
Justin,
What are you trying to do? I had a similar situation as my rep got
the wrong product for BGP. I actually cleaned it up by talking to
support and I had to fill out a second BGP questionnaire but it was
resolved and turned up in a couple of days.
James
On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists@mtin.net =
<mailto:lists@mtin.net>> wrote:
Have the rest of you been having as hard a time I am having in turning =
up BgP sessions with Cogent? They have made it a sales order nowadays =
instead of support. I filled out the questionnaire on the support site =
over 3 weeks ago and was directed to sales. I am going on 3 weeks =
waiting on a session to be turned up.
Just wondering if I am alone.
Justin Wilson
j2sw@mtin.net <mailto:j2sw@mtin.net>
---
http://www.mtin.net <http://www.mtin.net/> Owner/CEO
xISP Solutions- Consulting =E2=80=93 Data Centers - Bandwidth
http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman
Internet Exchange - Peering - Distributed Fabric
