[1846] in North American Network Operators' Group
Re: looking for suggestions on a PD work ticketing system to give to ISPs
daemon@ATHENA.MIT.EDU (Barry L James)
Wed Feb 7 11:26:58 1996
Date: Wed, 07 Feb 1996 11:02:49 -0500
From: Barry L James <bjames@galileo.mis.net>
To: Jeremy Porter <jerry@fc.net>
Cc: nanog@merit.edu
I have looked at a Problem/Ticket Tracking database with an integrated
suite of tools that seems to hold some promise. It's Tower Concept's
Razor Suite. You can get more info from:
http://www.tower.com/index_razor.html
From the page:
"The issues program could be considered the heart of the Razor package.
It's a highly configurable problem tracking system, wherein locally
defined problem forms present themselves on screen as X Windows,
employing text fields, text windows, check boxes, choices, etc, for
whatever information is important to your work."
The last time I checked there was a demo version available.
Regards,
Barry
Senior Internet Engineer
Mikrotec Internet Services, Inc.
