[181478] in North American Network Operators' Group
Re: Level3 NOC Contact
daemon@ATHENA.MIT.EDU (Michael Loftis)
Fri Jun 26 12:10:31 2015
X-Original-To: nanog@nanog.org
In-Reply-To: <558D0D81.7090507@adec-innovations.com>
Date: Fri, 26 Jun 2015 09:10:25 -0700
From: Michael Loftis <mloftis@wgops.com>
To: "Nathanael C. Cariaga" <nathanael.cariaga@adec-innovations.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
AFAIK theres no longer any way to get their attention unless you're a
customer AND have signed up for their online portal system at
https://my.level3.com/ - and I wouldn't expect anything stellar
then either. You'll likely have to do your own troubleshooting through them
as my recent experiences have shown little to no clue or assistance from
them. They were happy to do as asked but weren't able, or willing, or
whatever to do anything on their own. Make certain you get the problem
category right too or you'll be stuck in the wrong team without any of them
telling you that.
On Friday, June 26, 2015, Nathanael C. Cariaga <
nathanael.cariaga@adec-innovations.com> wrote:
> Hi,
>
> Any Level3 NOC contacts on the list? Our link in Irvine has been on and
> off for few minutes already. Would appreciate replies offline..
>
>
> Thanks!
>
> -nathan
>
--
"Genius might be described as a supreme capacity for getting its possessors
into trouble of all kinds."
-- Samuel Butler
