[181251] in North American Network Operators' Group
RE: Ghosts in our 6 New Ubiquity Pros - provision issues.
daemon@ATHENA.MIT.EDU (Steve Mikulasik)
Fri Jun 19 10:46:59 2015
X-Original-To: nanog@nanog.org
From: Steve Mikulasik <Steve.Mikulasik@civeo.com>
To: "bob@FiberInternetCenter.com" <bob@FiberInternetCenter.com>, Jared Mauch
<jared@puck.nether.net>
Date: Fri, 19 Jun 2015 14:27:41 +0000
In-Reply-To: <d7cc0bbbe46dc0312443bc28fba91564.squirrel@66.201.44.180>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
I run lots of these. How many APs? Have you reset them to default yet?
https://community.ubnt.com/t5/UniFi-Frequently-Asked-Questions/UniFi-How-do=
-I-reset-the-UAP-to-factory-default-settings/ta-p/412585
Steve Mikulasik
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Bob Evans
Sent: Friday, June 19, 2015 8:10 AM
To: Jared Mauch <jared@puck.nether.net>
Cc: nanog@nanog.org
Subject: Re: Ghosts in our 6 New Ubiquity Pros - provision issues.
Thanks Jared
Cables are 3 to 6 feet long - swapped them out already. All cables manufact=
ure made purchased. They plug into the switch directly. Each switch is them=
multi-mode fiber back to a main switch where the edgeMax router and other =
gear are connected.
Bob Evans
> I have a variety of their gear and don't have problems like this. Have=20
> you run a cable tester on the wiring? This sounds quite odd and is=20
> something I haven't seen.
>
> They do most of their support in their forums vs email. The email is=20
> mainly for RMA support.
>
> What version software is on your controller and the UAP-Pros?
>
> Jared Mauch
>
>> On Jun 19, 2015, at 6:01 AM, Bob Evans <bob@FiberInternetCenter.com>
>> wrote:
>>
>> Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to=20
>> recommend at this point. We saw people mention this brand here on the=20
>> list - people like them. So what could we have set incorrectly ? They=20
>> drop link and re-provision on their own at odd times day or night.
>>
>> We have completed everything tech support asked of us. (Really, lame=20
>> emails they respond with as if they didn't read your text - they=20
>> won't call and you can't call them). We used POE from ciscos - then=20
>> changed to their POE provided. They didn't recommend it, but we=20
>> plugged them all into APC UPSes..... no difference. They all=20
>> re-provision at different times even when no one is connected or in=20
>> the building at odd hours like 2am.
>> Each one does this 2-3 times per 24 hour period.
>>
>> Has anyone else experienced this?
>> Anyone know what we may have set incorrectly ?
>> Is this normal - do people put up with the 2 mins the APs are=20
>> unavailable about 3 times a day? (UniFi support acts like it's not a=20
>> big issues.)
>>
>> We use the UniFi controller on mac os x. We use their EdgeMax Edge=20
>> Router.
>> All the latest software in everything UniFi.
>>
>> Thank You
>> Bob Evans
>>
>>
>>
>>
>>
>>
>
