[181249] in North American Network Operators' Group
Re: Ghosts in our 6 New Ubiquity Pros - provision issues.
daemon@ATHENA.MIT.EDU (Jared Mauch)
Fri Jun 19 10:38:14 2015
X-Original-To: nanog@nanog.org
From: Jared Mauch <jared@puck.nether.net>
In-Reply-To: <d7cc0bbbe46dc0312443bc28fba91564.squirrel@66.201.44.180>
Date: Fri, 19 Jun 2015 10:15:29 -0400
To: "bob@FiberInternetCenter.com" <bob@FiberInternetCenter.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
It sounds like a PoE issue. I'm also happy to take a look. Anything in the c=
ontroller logs?
Are your DHCP leases short? Or are you seeing the edge router reboot? What v=
ersion on the edge router? The 1.7.0rc2 was posted and compared to 1.5 and 1=
.6 it fixes a reboot issue I saw unless you disabled vlan offload.=20
Jared Mauch
> On Jun 19, 2015, at 10:10 AM, Bob Evans <bob@FiberInternetCenter.com> wrot=
e:
>=20
> Thanks Jared
> Cables are 3 to 6 feet long - swapped them out already. All cables
> manufacture made purchased. They plug into the switch directly. Each
> switch is them multi-mode fiber back to a main switch where the edgeMax
> router and other gear are connected.
>=20
> Bob Evans
>=20
>=20
>=20
>=20
>=20
>> I have a variety of their gear and don't have problems like this. Have yo=
u
>> run a cable tester on the wiring? This sounds quite odd and is something I=
>> haven't seen.
>>=20
>> They do most of their support in their forums vs email. The email is
>> mainly for RMA support.
>>=20
>> What version software is on your controller and the UAP-Pros?
>>=20
>> Jared Mauch
>>=20
>>> On Jun 19, 2015, at 6:01 AM, Bob Evans <bob@FiberInternetCenter.com>
>>> wrote:
>>>=20
>>> Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to
>>> recommend
>>> at this point. We saw people mention this brand here on the list -
>>> people
>>> like them. So what could we have set incorrectly ? They drop link and
>>> re-provision on their own at odd times day or night.
>>>=20
>>> We have completed everything tech support asked of us. (Really, lame
>>> emails they respond with as if they didn't read your text - they won't
>>> call and you can't call them). We used POE from ciscos - then changed to=
>>> their POE provided. They didn't recommend it, but we plugged them all
>>> into
>>> APC UPSes..... no difference. They all re-provision at different times
>>> even when no one is connected or in the building at odd hours like 2am.
>>> Each one does this 2-3 times per 24 hour period.
>>>=20
>>> Has anyone else experienced this?
>>> Anyone know what we may have set incorrectly ?
>>> Is this normal - do people put up with the 2 mins the APs are
>>> unavailable
>>> about 3 times a day? (UniFi support acts like it's not a big issues.)
>>>=20
>>> We use the UniFi controller on mac os x. We use their EdgeMax Edge
>>> Router.
>>> All the latest software in everything UniFi.
>>>=20
>>> Thank You
>>> Bob Evans
>=20
