[181141] in North American Network Operators' Group
Re: Google contact?
daemon@ATHENA.MIT.EDU (Mike Hammett)
Wed Jun 17 12:21:33 2015
X-Original-To: nanog@nanog.org
Date: Wed, 17 Jun 2015 11:19:53 -0500 (CDT)
From: Mike Hammett <nanog@ics-il.net>
Cc: nanog <nanog@nanog.org>
In-Reply-To: <1434557424.9332600@upnet.mymailsrvr.com>
Errors-To: nanog-bounces@nanog.org
This seems to come up about once a month for quite some time on various lis=
ts.=20
-----=20
Mike Hammett=20
Intelligent Computing Solutions=20
http://www.ics-il.com=20
----- Original Message -----
From: "Shawn L" <shawnl@up.net>=20
To: "marciano lopes" <marciano.lopes@gsurfnet.com>=20
Cc: "nanog" <nanog@nanog.org>=20
Sent: Wednesday, June 17, 2015 11:10:24 AM=20
Subject: Re: Google contact?=20
I'm replying on-list since it seems like a lot of people are in the same bo=
at.=20
Here's a summary of what happened to us. Please feel free to jump in if you=
had a different experience, or have more information.=20
Google sent us a notice in December that as of June 8 they would be discont=
inuing the Google for ISPs program and that we had to find a different e-ma=
il provider. Unfortunately, they only sent this notice to the account that =
initially created the service, which was un-monitored. I have heard the sam=
e thing from others. They did not include a notice about the discontinuatio=
n in their monthly billing, only in e-mail and only to the account that ini=
tiated the google service.=20
We actually found out about it some time in February. I spoke with the Goog=
le contact listed in the e-mail and was told that they were indeed cancelli=
ng the service, but wasn't given a reason. We also asked if it was possible=
to move to a different Google service, Google Apps for Business for exampl=
e, but was told that it would be against their terms or service and would r=
esult in a cancellation of the service.=20
After a lot of research in Google's forums, it looked like a lot of other p=
eople were in the same boat we were. We ended up talking with another e-mai=
l provider and migrating all of our mail. Several weeks ago we asked Google=
for an extension because the migration was taking longer than expected. We=
were given until the 16th of June and told that no further extensions woul=
d be given. I have spoken to one person who was given until the end of June=
.=20
Here is the original notice we received from google. I hope this helps othe=
rs in the same boat=20
December 10, 2014=20
[ your-domain,com ]( http://baragatelephone.com )=20
Subject: Notice of Non-Renewal of The Google Apps - ISP Partner Edition Agr=
eement.=20
Dear Administrator,=20
Thank you for being a Google customer and for using Google Apps Partner Edi=
tion (collectively, "Partner Edition").=20
As part of Google's integration plans, we have elected to discontinue provi=
ding the Partner Edition Services going forward. As provided in the Agreeme=
nt between Google Inc. and [ your-domain.com ]( http://baragatelephone.com =
), this letter serves as your formal notice that the Services will not be r=
enewed, and our Agreement with you will terminate on June 8, 2015.=20
Any other Google services you have purchased (or resold, if applicable), in=
addition the Partner Edition product and services, will not be affected by=
this change. Please also note that this notice of non-renewal does not rel=
ieve you of any payment obligations you may have under the current Agreemen=
t and that you remain responsible for remitting any such owed payments in f=
ull by the applicable invoice due date for the Services.=20
We have prepared an Administrator transition resource website ([ https://su=
pport.google.com/appstransition/go/admin ]( https://support.google.com/apps=
transition/go/admin )) and an End User resource website ([ https://support.=
google.com/appstransition ]( https://support.google.com/appstransition )) t=
o assist you through the transition. This resource center presents some of =
the migration options available to you and provides instructions that you c=
an share with your customers.=20
We regret any inconvenience this may cause, and thank you again for your bu=
siness. If you have any questions, please contact your Account Manager belo=
w.=20
Account Manager: John Coull=20
Phone Number: [ 212- 565-3131 ]( tel:212-%20565-3131 )=20
Email Address: [ johnbc@google.com ]( mailto:johnbc@google.com )=20
Sincerely,=20
Omid Kordestani=20
Chief Business Officer=20
-----Original Message-----=20
From: "Marciano Lopes" <marciano.lopes@gsurfnet.com>=20
Sent: Wednesday, June 17, 2015 11:48am=20
To: "Shawn L" <shawnl@up.net>=20
Subject: Re: Google contact?=20
Hello Shawn!=20
They cancelled ours as well.=20
What we can do?=20
Thanks!=20
Atenciosamente,=20
Marciano Lopes=20
GSURF=20
Fixo (48) 3254-8700 Ramal 6272=20
M=C3=B3vel (48) 9125-5081=20
Atendimento 24h 0800-644-4833=20
2015-06-17 12:15 GMT-03:00 Shawn L <[ shawnl@up.net ]( mailto:shawnl@up.net=
)>:=20
Google cancelled their ISP program as of the 8th of June.=20
Feel free to contact me off-list for more info. They cancelled ours as well=
.=20
-----Original Message-----=20
From: "Christopher Tyler" <[ chris@totalhighspeed.net ]( mailto:chris@total=
highspeed.net )>=20
Sent: Wednesday, June 17, 2015 9:28am=20
To: [ nanog@nanog.org ]( mailto:nanog@nanog.org )=20
Subject: Google contact?=20
Need some help.. Does anyone have an email contact at Google that they are =
willing to pass along?=20
All of our [ mowisp.net ]( http://mowisp.net ) Apps for ISP accounts were d=
isabled last night at about 8-9PM without notice and we are now getting swa=
mped with calls. Possibly several hundred users affected.=20
--=20
Christopher Tyler=20
MTCRE/MTCNA/MTCTCE/MTCWE=20
Total Highspeed Internet Services=20
[ 417.851.1107 ]( tel:417.851.1107 )=20
