[181139] in North American Network Operators' Group
=?utf-8?Q?Re=3A_Google_contact=3F?=
daemon@ATHENA.MIT.EDU (Shawn L)
Wed Jun 17 12:10:33 2015
X-Original-To: nanog@nanog.org
Date: Wed, 17 Jun 2015 12:10:24 -0400 (EDT)
From: "Shawn L" <shawnl@up.net>
To: marciano.lopes@gsurfnet.com
In-Reply-To: <CAMSU7CD08v8wJFsfbpcDwhjUsHPJmOEC65e86DWJK9zZ43GovA@mail.gmail.com>
Cc: nanog <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
=0AI'm replying on-list since it seems like a lot of people are in the same=
boat. =0A =0AHere's a summary of what happened to us. Please feel free to=
jump in if you had a different experience, or have more information.=0A =
=0AGoogle sent us a notice in December that as of June 8 they would be disc=
ontinuing the Google for ISPs program and that we had to find a different e=
-mail provider. Unfortunately, they only sent this notice to the account t=
hat initially created the service, which was un-monitored. I have heard =
the same thing from others. They did not include a notice about the discon=
tinuation in their monthly billing, only in e-mail and only to the account =
that initiated the google service.=0A =0AWe actually found out about it som=
e time in February. I spoke with the Google contact listed in the e-mail a=
nd was told that they were indeed cancelling the service, but wasn't given =
a reason. We also asked if it was possible to move to a different Google s=
ervice, Google Apps for Business for example, but was told that it would be=
against their terms or service and would result in a cancellation of the s=
ervice.=0A =0AAfter a lot of research in Google's forums, it looked like a =
lot of other people were in the same boat we were. We ended up talking wit=
h another e-mail provider and migrating all of our mail. Several weeks ago=
we asked Google for an extension because the migration was taking longer t=
han expected. We were given until the 16th of June and told that no furthe=
r extensions would be given. I have spoken to one person who was given unt=
il the end of June.=0A =0AHere is the original notice we received from goog=
le. I hope this helps others in the same boat=0A =0A =0ADecember 10, 2014=
=0A [ your-domain,com ]( http://baragatelephone.com )=0A =0A Subject: Notic=
e of Non-Renewal of The Google Apps - ISP Partner Edition Agreement.=0A =0A=
Dear Administrator,=0A Thank you for being a Google customer and for using=
Google Apps Partner Edition (collectively, "Partner Edition").=0A As part =
of Google's integration plans, we have elected to discontinue providing the=
Partner Edition Services going forward. As provided in the Agreement betwe=
en Google Inc. and [ your-domain.com ]( http://baragatelephone.com ), this =
letter serves as your formal notice that the Services will not be renewed, =
and our Agreement with you will terminate on June 8, 2015.=0A =0A Any other=
Google services you have purchased (or resold, if applicable), in addition=
the Partner Edition product and services, will not be affected by this cha=
nge. Please also note that this notice of non-renewal does not relieve you =
of any payment obligations you may have under the current Agreement and tha=
t you remain responsible for remitting any such owed payments in full by th=
e applicable invoice due date for the Services.=0A =0A We have prepared an =
Administrator transition resource website ([ https://support.google.com/app=
stransition/go/admin ]( https://support.google.com/appstransition/go/admin =
)) and an End User resource website ([ https://support.google.com/appstrans=
ition ]( https://support.google.com/appstransition )) to assist you through=
the transition. This resource center presents some of the migration option=
s available to you and provides instructions that you can share with your c=
ustomers.=0A =0A We regret any inconvenience this may cause, and thank you =
again for your business. If you have any questions, please contact your Acc=
ount Manager below.=0A =0A Account Manager: John Coull=0A Phone Number: [ =
212- 565-3131 ]( tel:212-%20565-3131 )=0A Email Address: [ johnbc@google.co=
m ]( mailto:johnbc@google.com )=0A =0A Sincerely,=0A Omid Kordestani=0A Chi=
ef Business Officer=0A =0A =0A =0A=0A=0A-----Original Message-----=0AFrom: =
"Marciano Lopes" <marciano.lopes@gsurfnet.com>=0ASent: Wednesday, June 17, =
2015 11:48am=0ATo: "Shawn L" <shawnl@up.net>=0ASubject: Re: Google contact?=
=0A=0A=0A=0A=0AHello Shawn!=0A They cancelled ours as well.=0A=0AWhat we ca=
n do?=0A =0AThanks!=0A=0A=0A=0A=0A=0A =0A =0AAtenciosamente,=0AMarciano Lop=
es=0AGSURF=0AFixo (48) 3254-8700 Ramal 6272=0AM=C3=B3vel (48) 9125-5081=0AA=
tendimento 24h 0800-644-4833=0A=0A2015-06-17 12:15 GMT-03:00 Shawn L <[ sha=
wnl@up.net ]( mailto:shawnl@up.net )>:=0A=0A Google cancelled their ISP pro=
gram as of the 8th of June.=0A=0A Feel free to contact me off-list for more=
info. They cancelled ours as well.=0A=0A=0A=0A=0A -----Original Message--=
---=0A From: "Christopher Tyler" <[ chris@totalhighspeed.net ]( mailto:chri=
s@totalhighspeed.net )>=0A Sent: Wednesday, June 17, 2015 9:28am=0A To: [ n=
anog@nanog.org ]( mailto:nanog@nanog.org )=0A Subject: Google contact?=0A=
=0A=0A=0A Need some help.. Does anyone have an email contact at Google that=
they are willing to pass along?=0A All of our [ mowisp.net ]( http://mowis=
p.net ) Apps for ISP accounts were disabled last night at about 8-9PM witho=
ut notice and we are now getting swamped with calls. Possibly several hundr=
ed users affected.=0A=0A --=0A Christopher Tyler=0A MTCRE/MTCNA/MTCTCE/MTCW=
E=0A Total Highspeed Internet Services=0A[ 417.851.1107 ]( tel:417.851.1107=
)=0A=0A=0A
