[181061] in North American Network Operators' Group
Re: AS4788 Telecom Malaysia major route leak?
daemon@ATHENA.MIT.EDU (Brandon Butterworth)
Mon Jun 15 06:34:31 2015
X-Original-To: nanog@nanog.org
Date: Mon, 15 Jun 2015 11:33:18 +0100 (BST)
From: Brandon Butterworth <brandon@rd.bbc.co.uk>
To: aftab.siddiqui@gmail.com, rafael@gav.ufsc.br
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
> From: Rafael Possamai <rafael@gav.ufsc.br>
> ... I assume they would have to, granted the issue lasted for a
> couple hours. Now, it depends on how they define the outage
A L3 outage is something you manage to open a ticket for, if you don't
then it didn't happen (been there before, one of their DC lost power,
transit down for around 7h, nothing)
With the world trying to call them on this you can't get through so no
SLA payout for you
brandon
