[177746] in North American Network Operators' Group
Re: Verizon FiOS contact?
daemon@ATHENA.MIT.EDU (Christopher Morrow)
Tue Feb 3 23:35:25 2015
X-Original-To: nanog@nanog.org
In-Reply-To: <CAJT7WrhOU5sPvV8SbDyKRZfqyMQoyS_P8u4jBSjkMOzTkWtjAA@mail.gmail.com>
Date: Tue, 3 Feb 2015 23:35:17 -0500
From: Christopher Morrow <morrowc.lists@gmail.com>
To: Charles Gagnon <charlesg@unixrealm.com>
Cc: nanog list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
On Tue, Feb 3, 2015 at 11:02 PM, Charles Gagnon <charlesg@unixrealm.com> wrote:
> Anyone from VZ FiOS network on the list who would be interested in
> discussing something.
>
> We host in Equinix/NY4 and have internet provided by Internap. Several of
> our users have been complaining of speed issues and our own speed tests
> confirm severe bandwidth degradation (we're talking 0.5Mbps download
> speeds) but only for FiOS customers. From anywhere to Internap is fine.
> From FiOS to anywhere else is also fine. But there is a definite
> reproducible issues from FiOS (tested in NYC, Westchester and NJ) to
> Internap in NY4.
>
> Internap informed us other customers are having issues from FiOS as well
> but it seems they can't reach anyone at VZ who will engage on this. They
> claim each user must file a repair request with VZ. We are encouraging our
> users to do so but I'm not holding my breath.
guessing here, but I bet if someone from internap called the vz sales
folks and there'd be a solution in 30-90 days (standard install
interval).
