[177600] in North American Network Operators' Group
Re: Alerting systems, Logicmonitor and/or alternatives
daemon@ATHENA.MIT.EDU (Jeff Cornejo)
Wed Jan 28 13:17:40 2015
X-Original-To: nanog@nanog.org
From: Jeff Cornejo <jeff@briworks.com>
To: Jay Hennigan <jay@west.net>
Date: Wed, 28 Jan 2015 18:17:32 +0000
In-Reply-To: <54C92522.7060301@west.net>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
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We have used LogicMonitor for a few years to monitor hundreds of network =
devices with no reliability issues, at all. The agents have proven to be =
lightweight and rather unobtrusive. I can=E2=80=99t recall a time where =
we have ever had to intervene during regular operations or one of their =
upgrades.
We do not use the alerting service at this time so no history to report =
there.
We have only a few dislikes. One of them is the new skin and use the =
prior one still available to us so its a relatively minor issue. The =
pricing is something I=E2=80=99m also not crazy about though they have =
been willing to work with us on some pricing tiers.
Jeff
jeff cornejo
blue ridge internetworks
321 east main st =E2=80=A2 suite 200
charlottesville va 22902
434.817.0707 x 2001
www.briworks.com <http://www.briworks.com/>
Central Virginia=E2=80=99s technology authority since 2000.
> On Jan 28, 2015, at 1:06 PM, Jay Hennigan <jay@west.net> wrote:
>=20
> I know that this topic has been kicking around for at least a decade,
> but wanted to get current opinions of other network operators. Most of
> us have explored Nagios, MRTG, and several front-ends for MRTG.
>=20
> We are looking into a new player in the space called Logicmonitor. =
They
> have a very functional and easy to navigate front end and =
configuration
> tool, and I very much like the look-and-feel of their product.
>=20
> What I don't like is that they only offer it as a cloud-based service.
> Internal probes tie in to a "collector" which we maintain. The =
collector
> then phones home over the Internet to their hosted service =
periodically
> and they remotely analyze the data and generate alerts, plot graphs, =
etc.
>=20
> =46rom a technical standpoint this adds more points of failure in =
series,
> will cause missed alerts if their cloud-based service goes down (who =
is
> guarding the guards?) will cause false alarms if their service is =
still
> up but can't reach the collector, and doesn't give us a full view =
under
> the hood.
>=20
> Of course their sales guys are giving us "Our time and energy is
> dedicated to reliability" and "professionally managed multi-carrier
> highly secure data centers" language to encourage the warm fuzzies.
>=20
> =46rom a scalability standpoint we incur ever-increasing recurring =
costs
> as we grow and add monitored devices and services.
>=20
> What's the collective opinion here? Is anyone using them or a similar
> service? Are there non-cloud-based alternatives that are relatively =
easy
> to set up and manage? We've explored Zabbix, Nagios, MRTG and its
> various wrappers, and Intermapper. Anything else new on the horizon =
that
> has a GUI front-end that is configurable without a lot of scripting
> experience, etc.?
>=20
> We would love to buy something that works for us and pay a reasonable
> price for it, but I'm not particularly interested in the equivalent of
> renting a time-share in order to monitor our networks.
>=20
>=20
> --
> Jay Hennigan - CCIE #7880 - Network Engineering - jay@impulse.net
> Impulse Internet Service - http://www.impulse.net/
> Your local telephone and internet company - 805 884-6323 - WB6RDV
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