[175852] in North American Network Operators' Group
Re: Seeking clueful Comcast contact re static IP address info
daemon@ATHENA.MIT.EDU (John LeCoque)
Tue Nov 4 19:25:34 2014
X-Original-To: nanog@nanog.org
In-Reply-To: <CAARvpTLuHcD46ce_PziXC6pCykVrvkLPqySRX4VY=6_xdY2NEg@mail.gmail.com>
Date: Tue, 4 Nov 2014 18:25:25 -0600
From: John LeCoque <jleq96@gmail.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Thanks all. I am in touch with Comcast, and we are getting the issue sorted
out.
On Tue, Nov 4, 2014 at 3:06 PM, John LeCoque <jleq96@gmail.com> wrote:
> Hello all,
>
> Sorry to take such a basic issue all the way to NANOG, but my team has
> nearly 16 hours into this issue via phone / e-mail with no results. We just
> need the IP address information for our recently installed DOCSIS service
> at a location in Tallahassee, FL.
>
> Unfortunately we have had no luck with support (after many attempts), and
> our sales rep has made it very clear that he does not care.
>
> Is there anyone from Comcast here who could contact me off-list to help us
> get this resolved? I am very grateful for any assistance.
>
> Thank you,
> John
>
