[175750] in North American Network Operators' Group
Comcast Enterprise Fiber Slow Connection Problem from TW Telecom
daemon@ATHENA.MIT.EDU (Zachary Frederick)
Fri Oct 31 14:33:08 2014
X-Original-To: nanog@nanog.org
From: Zachary Frederick <zcfrederick@gmail.com>
Date: Fri, 31 Oct 2014 14:32:55 -0400
To: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
We have been having a problem receiving software releases from our =
developer. The releases are typically around 1G in size. The =
developer=E2=80=99s connection is a 100m metro fiber with TW Telecom, =
our connection is a 25m Comcast Enterprise Fiber.
Our traffic graphs show very little utilization of our connection. =
Typically on average we are at about 7 meg utilization of our 25.
Every other partner that shares in our software development that =
receives the software releases can receive the updates 3-4 times faster =
than we can.
Typically we receive the releases at about 3mbps.
I have tried contacting Comcast Enterprise Tech support, however I=E2=80=99=
ve been told that if I run a speed test from my connection and the test =
runs at the speed we are paying for, there is very little they are =
willing to look into.
Can anyone check on the Comcast Routers on the Tracert below, or is =
there anything that can be throttling this connection between the two =
connections?
Also, our firewall and connection is able to run at the full 25. We have =
no throttling or QOS set to prevent a good connection to our developer. =
For example, we can run a multi-threaded upload, in the middle of the =
night, to Amazon Glacier storage and completely saturate our connection =
when doing so. The firewall and connection is able to handle our full =
bandwidth capacity during that backup.
If there is any other information I can provide to help track this =
problem down, please let me know.
Thanks in advance, everyone!
Trace Route below:
1 (172.16.150.1) 1.143 ms 1.132 ms 1.122 ms =20
2 (173.227.204.1) 1.585 ms 1.583 ms 1.574 ms =20=
3 chi2-pr1-xe-0-3-0-0.us.twtelecom.net (66.192.245.166) 10.477 ms =
10.485 ms 10.478 ms =
=20
4 x-eth-0-0-4-pe05.350ecermak.il.ibone.comcast.net (75.149.230.141) =
10.470 ms 10.465 ms 10.457 ms =
=20
5 he-2-1-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.86.37) 10.733 =
ms 10.731 ms he-2-0-0-0-cr01.350ecermak.il.ibone.comcast.net =
(68.86.86.33) 12.146 ms
=
=20
6 be-10206-cr01.newyork.ny.ibone.comcast.net (68.86.86.225) 33.202 ms =
32.144 ms 32.127 ms =
=20
7 68.86.91.30 (68.86.91.30) 41.508 ms 41.322 ms 41.599 ms =
=20
8 te-0-0-0-1-sur01.greensburg.pa.pitt.comcast.net (69.139.168.26) =
38.196 ms te-0-0-0-3-sur01.greensburg.pa.pitt.comcast.net =
(162.151.21.82) 44.644 ms =
te-0-0-0-0-sur01.greensburg.pa.pitt.comcast.net (69.139.195.18) 38.266 =
ms =20
9 (107.1.72.98) 39.781 ms 39.785 ms 39.912 ms =20=
