[175618] in North American Network Operators' Group
Re: NOC Calendar
daemon@ATHENA.MIT.EDU (Chris Garrett)
Sat Oct 25 14:41:58 2014
X-Original-To: nanog@nanog.org
From: Chris Garrett <chris@aperturefiber.com>
In-Reply-To: <2679E0B4-F9B0-4825-83F3-65542B859D16@puck.nether.net>
Date: Sat, 25 Oct 2014 07:14:26 -0500
To: Jared Mauch <jared@puck.nether.net>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
The readability of this would depended entirely on your ticket volume.=20=
What we have run into is that once you get to a point where you have =
more than 10-15 events per day that you are tracking, then the large =
screen display becomes pretty useless if you want to show them all.=20
I attached a weeks worth of display from our ticketing system calendar =
for reference, and this is only the maintenance tickets displayed in =
this view.=20
You would need to aggregate them to a simple number happening that day =
to show more than a week at a time if you are a high volume shop.=20
> On Oct 24, 2014, at 12:31 PM, Jared Mauch <jared@puck.nether.net =
<mailto:jared@puck.nether.net>> wrote:
>=20
>=20
>> On Oct 24, 2014, at 10:38 AM, chris <tknchris@gmail.com =
<mailto:tknchris@gmail.com>> wrote:
>>=20
>> I was looking into something like this a while back and one thing =
that
>> didnt seem to exist but I thought would be cool is if you could have =
a x86
>> box or appliance that could take video output of lets say a couple =
virtual
>> machines and encode it into a standard TV signal so your average TV =
with a
>> builtin tuner and have each VM's display encoded into a different TV
>> channel. This way you could throw up TV's everywhere and easily =
change
>> whats displayed at any time without having to have devices plugged =
into
>> every TV.
>>=20
>> If this already exists or someone has built anything like this I =
would love
>> to hear about it.
>=20
>=20
> We have large screens in our NOC but these are mostly not used as the =
NOC operators have the same displays on their multiple monitors at desk. =
This all depends on what ones use case is and the size/scale which is =
feasible in your space.
>=20
> Having a proper procedure (I think we use WebcalNG or something =
similar) which emails out reminders of each bit of scheduled work, =
emergency or not to remind the people of what is occurring is seen as =
easier. There is also a =E2=80=9Cstatus page=E2=80=9D where well known =
ongoing issues (e.g.: cable cuts) can be posted. This is on the big =
screens, so people coming on-shift can see them as they sit down.
>=20
> Hope this helps,
>=20
> - Jared
