[173337] in North American Network Operators' Group
Re: Hurricane Electric packet loss
daemon@ATHENA.MIT.EDU (Reid Fishler)
Tue Jul 22 11:39:17 2014
X-Original-To: nanog@nanog.org
In-Reply-To: <CFF48343.EA88F%wolfgang.nagele@ausregistry.com.au>
Date: Tue, 22 Jul 2014 11:37:10 -0400
From: Reid Fishler <redhead@linux.redbird.com>
To: "Wolfgang Nagele (AusRegistry)" <wolfgang.nagele@ausregistry.com.au>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Wolfgang-
Our NOC is always ready and willing to help you with any problems you
may have. I do not see any tickets opened recently for you. We have more
than enough capacity transatlantically and transpacifically so I do not
know what problem you may be seeing. The next time you see it please open a
ticket with our NOC, and we will be happy to try to debug it. Posting to
Nanog without first opening a ticket isn't a great method of debugging.
Reid Fishler
On Tue, Jul 22, 2014 at 7:09 AM, Wolfgang Nagele (AusRegistry) <
wolfgang.nagele@ausregistry.com.au> wrote:
> Hi,
>
> Two different thins. Once they were affected by the cable fault
> cross-Atlantic.
>
> All the other times the problem was acknowledged and then disappeared. No
> further detail given. :(
>
> Cheers,
> Wolfgang
>
> On 7/22/14, 9:03 PM, "Mehmet Akcin" <mehmet@akcin.net<mailto:
> mehmet@akcin.net>> wrote:
>
> And what did HE say when you asked them?
>
> Mehmet
>
> On Jul 22, 2014, at 5:48, "Wolfgang Nagele (AusRegistry)" <
> wolfgang.nagele@ausregistry.com.au<mailto:
> wolfgang.nagele@ausregistry.com.au>> wrote:
> Hi,
> We=E2=80=99ve been customers of Hurricane Electric for a number of years =
now and
> always been happy with their service.
> In recent months packet loss on some of their major routes has become a
> very common (every few days) occurrence. Without knowledge of their netwo=
rk
> I am unsure what=E2=80=99s the cause of it but we=E2=80=99ve seen it on t=
he Tokyo - US
> routes as well as the London - US routes. It reminds me of the Cogent
> expansion which was carried out by unsustainable oversubscription which
> eventually resulted in unusable service for a number of years. Having see=
n
> some of the rates that HE has been selling for I can=E2=80=99t help but w=
onder if
> they made the same mistake ...
> Here is an example of what=E2=80=99s going on again atm.
> HOST: prolocation01.ring.nlnog.ne Loss% Snt Last Avg Best Wrst
> StDev
> 1.|-- 2a00:d00:ff:136::253 0.0% 11 0.3 0.3 0.3 0.4
> 0.0
> 2.|-- 2a00:d00:1:12::1 0.0% 10 0.7 0.8 0.7 1.1
> 0.1
> 3.|-- hurricane-electric.nikhef 0.0% 10 0.7 3.1 0.7 8.3
> 2.9
> 4.|-- 100ge9-1.core1.lon2.he.ne 0.0% 10 9.8 12.6 8.0 19.2
> 4.1
> 5.|-- 100ge1-1.core1.nyc4.he.ne 10.0% 10 74.7 74.6 73.7 80.8
> 2.3
> 6.|-- 10ge10-3.core1.lax1.he.ne 30.0% 10 133.4 138.0 133.4 145.1
> 4.8
> 7.|-- 10ge1-3.core1.lax2.he.net 20.0% 10 135.7 139.1 133.4 145.1
> 4.5
> 8.|-- 2001:504:13::3b 40.0% 10 143.2 143.1 142.1 144.4
> 0.8
> 9.|-- 2402:7800:100:1::55 50.0% 10 144.4 144.1 143.8 144.4
> 0.2
> 10.|-- 2402:7800:0:1::f6 60.0% 10 298.7 298.4 298.2 298.7 0=
.2
> 11.|-- ge-0-1-4.cor02.syd03.nsw. 10.0% 10 299.3 298.9 298.3 299.5 0=
.5
> 12.|-- 2402:7800:0:2::18a 20.0% 10 299.7 299.4 298.9 300.1 0=
.4
> 13.|-- 2001:dcd:12::10 30.0% 10 299.8 299.5 298.8 300.0 0=
.5
> Is anybody else observing this as well?
> Cheers,
> Wolfgang
>
>
