[170744] in North American Network Operators' Group
Re: Cisco warranty
daemon@ATHENA.MIT.EDU (Robert Drake)
Mon Apr 7 00:03:14 2014
Date: Mon, 7 Apr 2014 00:02:35 -0400
From: Robert Drake <rdrake@direcpath.com>
To: <nanog@nanog.org>
In-Reply-To: <533D900A.2010605@unix-scripts.info>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 4/3/2014 12:44 PM, Laurent CARON wrote:
> Hi,
>
> I bought a C3750G-12S which is now end of sale on cisco website. This
> device is now defective.
>
> Since I bought it from a reseller and not directly from cisco, cisco
> is refusing to take it under warranty and tells me to have the
> reseller take care of it.
>
> The reseller doesnt wan't to hear about this device since it is end of
> sale.
>
> According to cisco website, end of sale means the device is still
> covered for 5 years.
>
These have reached a price point where a used one will cost less than a
smartnet contract for one, and you get better turnaround time too.
> My question is: Is it normal for my supplier to refuse to take it
> under warranty ?
>
Probably depends on the supplier. Most of them would have warranty
terms of their own and if it's passed that time period then they won't
take it back.
> Is there (from your experience) a chance I might get cisco to deal
> with it ?
If you're a huge customer of Cisco and have multi-year contracts with
them then sure. You could get them to RMA a toaster if they think they
could make money in the long run on it.
>
> Thanks
>
> Laurent
>
