[168529] in North American Network Operators' Group
Re: Opensource tools for inventory and troubleticketing
daemon@ATHENA.MIT.EDU (Mike)
Wed Jan 29 06:13:07 2014
Date: Wed, 29 Jan 2014 07:12:48 -0400
From: Mike <ispbuilder@gmail.com>
To: Alexander Bochmann <ab@lists.gxis.de>, nanog@nanog.org
In-Reply-To: <20140128150804.GB9504@gxis.de>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 14-01-28 11:08 AM, Alexander Bochmann wrote:
> ...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote:
>
> > network, but we are starting to need a better inventory of services and network
> > resources and better troubleticketing procedures. We can not afford acquiring
>
> For the inventory and documentation part, Netdot is pretty cool:
> https://osl.uoregon.edu/redmine/projects/netdot/wiki
Netdot is awesome, single set of VLANs and address ranges aside. If your
switches / devices support all the proper SNMP MIBs, it will draw your
network topology for you.
> As for ticketing, around here quite a few people are using OTRS
> (http://otrs.org/) - but I have no experience with that myself.
> Something like Redmine should be more leightweight and will probably
> do the job too...
>
I've heard good things about OTRS but my personal favorite is Request
Tracker (http://www.bestpractical.com/rt/). It can be a bit daunting to
get running the first time due to the sheer number of perl modules
required, I'm always happy to help if anyone needs a hand getting it
working.
--
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Building / Supporting the net since 2400 baud was
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