[168408] in North American Network Operators' Group
Re: Opensource tools for inventory and troubleticketing
daemon@ATHENA.MIT.EDU (Jay Ashworth)
Fri Jan 24 16:26:53 2014
Date: Fri, 24 Jan 2014 16:22:21 -0500 (EST)
From: Jay Ashworth <jra@baylink.com>
To: NANOG <nanog@nanog.org>
In-Reply-To: <1619681351.38746.1390556234448.open-xchange@ox-webdesk.1and1.es>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
----- Original Message -----
> From: "Octavio Alfageme" <palaemon@palaemon.es>
> we are starting to need a better inventory of services and network
> resources and better troubleticketing procedures. We can not afford acquiring
> complicated and expensive tools at present time.I would be grateful if
> you could recommend me opensource tools to cover these needs.
Yeah, it was about time for this thread again.
My networks are smaller than yours, but I have found that you can stretch
Bugzilla a lot farther as a ticketing system than it's software development
roots might suggest. It handles workflow, to a degree, and is pretty easy
to learn.
If you can't, RT is pretty nice, though quite a bit more complex. It used
to have an asset tracking snap-on, but I don't know what the status of that
is now that the main package has revved to 4.0.
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
