[168356] in North American Network Operators' Group
Fwd: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for
daemon@ATHENA.MIT.EDU (Jay Ashworth)
Wed Jan 22 21:15:16 2014
Date: Wed, 22 Jan 2014 21:14:37 -0500 (EST)
From: Jay Ashworth <jra@baylink.com>
To: NANOG <nanog@nanog.org>
In-Reply-To: <20140122224411.GE22610@vortex.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
NetSol: Oops. We goofed.
Why they didn't clarify this when Brent queried them is unclear; I infer
(but cannot, of course, prove) backpedaling.
Cheers,
-- jra
----- Forwarded Message -----
> From: "PRIVACY Forum mailing list" <privacy@vortex.com>
> To: privacy-list@vortex.com
> Sent: Wednesday, January 22, 2014 5:44:11 PM
> Subject: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges
> Network Solutions/Web.com apologizes for email about credit card
> charges
>
> I just got off the phone with the COO, CTO, and others from Network
> Solutions/Web.com, regarding today's furor over an email suggesting an
> almost $2K charge for a new domain security program unless the
> addressee opted out.
>
> They are apologetic about the email, which they say mischaracterized
> the program aimed at the top 1% of their customers, and assert that
> nobody would have been charged that fee without affirmatively agreeing
> to enter the program -- irrespective of what the email appeared to be
> saying.
>
> I also took the opportunity to discuss other aspects of their email
> notifications, such as those WHOIS confirmation notices I received a
> few
> days ago, that looked for all the world like phishing attempts.
>
> All other aspects of today's story aside, I think it's more clear than
> ever that messaging really matters.
>
> My thanks to Network Solutions/Web.com for taking the time to discuss
> these
> issues with me directly.
>
> --Lauren--
> Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
> Co-Founder: People For Internet Responsibility:
> http://www.pfir.org/pfir-info
> Founder:
> - Network Neutrality Squad: http://www.nnsquad.org
> - PRIVACY Forum: http://www.vortex.com/privacy-info
> Member: ACM Committee on Computers and Public Policy
> Lauren's Blog: http://lauren.vortex.com
> Google+: http://google.com/+LaurenWeinstein
> Twitter: http://twitter.com/laurenweinstein
> Tel: +1 (818) 225-2800 / Skype: vortex.com
>
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--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
