[167683] in North American Network Operators' Group
Re: The Making of a Router
daemon@ATHENA.MIT.EDU (Nick Cameo)
Thu Dec 26 18:38:21 2013
In-Reply-To: <20131226232146.GA13499@hezmatt.org>
Date: Thu, 26 Dec 2013 18:38:07 -0500
From: Nick Cameo <symack@gmail.com>
To: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
>> Unless they deem that it's "outside of scope". Or they can't get anyone to
>> you inside of SLA[1]. Or they send someone incompetent. Or it's a problem
>> that's never happened before.
Amen!
>> *Everything* is a nightmare to support. A DIY project just means that
>> you're betting you're smarter than whoever the vendor sends to fix their
>> thing. Maybe it's a good bet, maybe it isn't.
Amen Again!
>> I'm sure you've got plenty of horror stories of DIY project support; I've
>> got plenty of horror stories of vendor support. Perhaps we can get together
>> some day and have a story-off. <grin>
Nightmares come in colours of green, teal, and purple!
