[167191] in North American Network Operators' Group
Re: Anyone competent within AT&T Uverse?
daemon@ATHENA.MIT.EDU (Eric A Louie)
Tue Dec 3 22:21:38 2013
Date: Tue, 3 Dec 2013 19:21:26 -0800 (PST)
From: Eric A Louie <elouie@yahoo.com>
To: Phil Karn <karn@philkarn.net>, NANOG <nanog@nanog.org>
In-Reply-To: <529E9BD4.80502@philkarn.net>
Reply-To: Eric A Louie <elouie@yahoo.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Ask to be escalated to Tier 2.=A0 If they can't help, ask for another escal=
ation.=A0 Show them traceroutes if you can (maybe from your phone or from o=
ne of us) from other networks so they can see where it's dying.=0A=0A=0A=0A=
=0A=0A>________________________________=0A> From: Phil Karn <karn@philkarn.=
net>=0A>To: NANOG <nanog@nanog.org> =0A>Sent: Tuesday, December 3, 2013 7:0=
4 PM=0A>Subject: Anyone competent within AT&T Uverse?=0A> =0A>=0A>Does anyo=
ne know anyone within AT&T Uverse who actually knows what=0A>TCP/IP is? May=
be even how to read a packet trace?=0A>=0A>I've been trying to get my stati=
c IP block working again since Saturday=0A>when they broke it while fixing =
an unrelated problem. I can't believe=0A>how incompetent their tech support=
has been on this. An hour into a chat=0A>with them and I finally realize t=
hey don't have a clue what I'm talking=0A>about...this is very frustrating.=
..=0A>=0A>Their premise techs try very hard, but I get the strong impressio=
n that=0A>the network support people randomly perturb provisioning until it=
works=0A>again, and that's why they keep breaking unrelated things.=0A>=0A=
>I'm still wondering if this Internet stuff is ready for prime time...=0A>=
=0A>Thanks,=0A>=0A>Phil=0A>=0A>=0A>=0A>
