[16660] in North American Network Operators' Group
Re: Microsoft NOC?
daemon@ATHENA.MIT.EDU (Kevin Oberman)
Fri May 8 11:05:55 1998
To: Kurt Parent <kparent@microsoft.com>
cc: nanog@merit.edu
In-reply-to: Your message of "Thu, 07 May 1998 15:59:25 PDT."
<5F68209F7E4BD111A5F500805FFE35B9049F5526@red-msg-54.dns.microsoft.com>
Date: Fri, 08 May 1998 07:52:01 -0700
From: "Kevin Oberman" <oberman@es.net>
> From: Kurt Parent <kparent@microsoft.com>
> Date: Thu, 7 May 1998 15:59:25 -0700
> Sender: owner-nanog@merit.edu
>
> Microsoft's NOC is best accessed via the msnnoc@microsoft.com e-mail alias.
> The peering@microsoft.com alias handles (what else) peering inquiries and
> internal communication.
Clueless in Seattle (or nearby).
Let's see... My customers can't get to MSN. I see that I don't seem to
have a route to them. I send them e-mail to tell them there is a
problem. The e-mail uses the network to ... sit in the outgoing queue
until the problem is fixed. Oops!
The reason it is imperative that there be a telephone number for an
ISP is that it's really hard to use e-mail to contact an ISP if the
network connectivity to the ISP is not working.
It does make it easy to say that you are not getting any reports of
problems when you want to go home early, though. :-)
R. Kevin Oberman, Network Engineer
Energy Sciences Network (ESnet)
Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab)
E-mail: oberman@es.net Phone: +1 510 486-8634
