[166515] in North American Network Operators' Group
Re: Need help contact Smart (AS 10139) in the Philippines
daemon@ATHENA.MIT.EDU (Warren Bailey)
Sun Oct 27 18:11:45 2013
From: Warren Bailey <wbailey@satelliteintelligencegroup.com>
To: Leslie <geekgirl@gmail.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Sun, 27 Oct 2013 22:11:26 +0000
In-Reply-To: <CAJ2h61aOkpK=+WNC7355CE9AqTfn83xzY3uDRxUJdBJL1Cd9mA@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
If memory serves me correctly, Smart is generally operated network wise by
PLDT.
PLDT is probably a decent POC to either get you squared away or pointed in
a generally better direction.
On 10/27/13 8:52 AM, "Leslie" <geekgirl@gmail.com> wrote:
>Hi everyone -
>I always hate doing this, but I need some help getting a hold of a
>technical person at Smart in the Philippines, since at least one /24
>of their "smartbro" internet service is returning 504's on users
>attempts to reach wikipedia for about the last week(but not if they go
>to the mobile site or a domain run by wikimedia but not wikipedia
>itself). We believe that they must be running some sort of
>transparent proxy which is malfunctioning.
>
>It is possible they have some connection to AS9299 since that seems to
>be their only transit provider.
>
>In case anyone is curious the methods we've tried to get in contact
>with them it includes : filling out the form for their tech support
>listed on the webpage, calling their tech support, having customers
>call their tech support repeatedly (sadly these two just result in
>support staff reading scripts and refusing to escalate), email noc@,
>emailing all of the addresses listed on their APNIC info, calling all
>of the phone numbers listed on their APNIC info, and using twitter to
>their customer support. I believe a volunteer is even trying to
>search for technical folks via facebook.
>
>If anyone has any technical contacts within this organization, it
>would be greatly appreciated,
>
>Leslie
>
