[165271] in North American Network Operators' Group
RE: Evaluating Tier 1 Internet providers
daemon@ATHENA.MIT.EDU (Eric Louie)
Tue Aug 27 17:58:03 2013
From: "Eric Louie" <elouie@yahoo.com>
To: "'Bryan Socha'" <bryan@serverstack.com>,
<nanog@nanog.org>
In-Reply-To: <CAAYzVeH5EGX=MN50sRBet+EcYzuJFj0Qz9-7QUzkNQkDTZ0mJg@mail.gmail.com>
Date: Tue, 27 Aug 2013 14:57:47 -0700
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
From: Bryan Socha [mailto:bryan@serverstack.com]
Sent: Tuesday, August 27, 2013 2:45 PM
To: Eric Louie; nanog@nanog.org
Subject: Re: Evaluating Tier 1 Internet providers
To add some more from recent experiences.. Most of these are in colocation
datacenters.
[EL>] I'm colocated too.
- speed to handle your emergency support call. (recent experience, some
tier1 can take a couple hours)
[EL>] time to respond / time to resolve are good ones (hard to get them to
provide the true values, though)
- if support requires a portal opened ticket, is the staff to reset a
password also 24/7.
- Latency in your region. (recent experience: I removed 4 circuits
because the backbones weren't the same in different areas).
- Is you location a pop, metro ring or dedicated fiber elsewhere.
- To get more specific, where is their peering in relationship to you.
Strong peering not near you could mean a lot of extra latency just to get
off their network.
[EL>] "How many hops to their edge"? Will they admit that? can I get a
traceroute? (however, this is in downtown LA so I'm guessing it's close to
the edge
thanks,
Bryan Socha
