[164857] in North American Network Operators' Group
Re: Comcast contact
daemon@ATHENA.MIT.EDU (Faisal Imtiaz)
Tue Aug 6 17:57:42 2013
Date: Tue, 6 Aug 2013 21:57:05 +0000 (GMT)
From: Faisal Imtiaz <faisal@snappytelecom.net>
To: Andy Ringsmuth <andy@newslink.com>
In-Reply-To: <7602EBBC-4007-4E59-B6CE-E9B8D4B36250@newslink.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
If you run something like a pingplotter or MTR from pbx side towards the Re=
mote,=20
and do similar from remote towards the pbx side...
Let it run for a bit, and compare / analyse the results.. you will spot you=
r problem very quickly.
-------
We find that the IP Transit is often overloaded between Comcast networks an=
d certain IP Transit providers.
or Some common IP Transit provider have their routers overloaded thus havin=
g packet loss.
We have had to some route engineering to get around these issues.=20
In our case we are fortunate to have multiple IP Transit Carriers, so that =
was possible.
-------
Regards
Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: Support@Snappytelecom.net=20
----- Original Message -----
From: "Andy Ringsmuth" <andy@newslink.com>
To: "NANOG list" <nanog@nanog.org>
Sent: Tuesday, August 6, 2013 11:56:23 AM
Subject: Comcast contact
Any chance someone on this list is affiliated with Comcast who could contac=
t me off-list? I have an employee in Virginia who works from home using, i=
n part, a VOIP desk telephone tied into our office phone system back in Neb=
raska. She's had nothing but problems maintaining a stable connection and =
I'm at my wit's end to diagnose and fix whatever is causing her problems.
I've got this exact setup with several employees around the country, but th=
is one person is the only one who, 1 - has problems and 2 - has Comcast.
Much appreciated!
----
Andy Ringsmuth
andy@newslink.com
News Link =E2=80=93 Manager Technology & Facilities
2201 Winthrop Rd., Lincoln, NE 68502-4158
(402) 475-6397 (402) 304-0083 cellular
