[164835] in North American Network Operators' Group
204.17.16.0/20 Unreachable via Comcast ASN 7992; Looking for Help
daemon@ATHENA.MIT.EDU (Chad Reid)
Mon Aug 5 09:49:30 2013
From: Chad Reid <Chad.Reid@apollogrp.edu>
To: "nanog@nanog.org" <nanog@nanog.org>
Date: Sun, 4 Aug 2013 07:41:18 -0700
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hello NANOG,
A few hundred of our users that use Comcast in the South East United States=
(other regions aren't affected) are unable to access our websites in the I=
P block 204.17.16.0/20. Based upon testing with the users, they're getting =
a destination unreachable from a Comcast backbone router in ASN 7922:
be-16-pe03.56marietta.ga.ibone.comcast.net [68.86.83.134] reports: Destinat=
ion net unreachable.
We're not a customer of Comcast, nor are any of our ISPs. Because of this, =
we can't find anyone at Comcast to look at this issue nor do we have good c=
ontact info to even reach someone. Our users in the South East can open tic=
kets with Comcast technical support, but you can imagine how successful the=
y are trying to explain this to frontline support and getting frontline sup=
port to understand.
Is anyone from Comcast on the list that can assist or know of a contact?
Chad M. Reid, Network Administrator II
Work Hours: Sun. - Tue. 6AM-6PM and Wed. 6AM-3PM (MST -7)
Apollo Group | IT Services =81 IT Operations Center (ITOC)
4025 S. Riverpoint Parkway =81 MS: AA-M002 =81 Phoenix, AZ 85040
phone: 602.557.6746 =81 fax: 602.557.6606 =81 email: chad.reid@apollogrp.ed=
u
This message is private and confidential. If you have received it in error,=
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