[164464] in North American Network Operators' Group
Re: Friday Hosing
daemon@ATHENA.MIT.EDU (Patrick W. Gilmore)
Fri Jul 12 13:40:42 2013
In-Reply-To: <Pine.LNX.4.64.1307121209400.19094@e232.namor.ca>
From: "Patrick W. Gilmore" <patrick@ianai.net>
Date: Fri, 12 Jul 2013 13:39:52 -0400
To: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Composed on a virtual keyboard, please forgive typos.=20
On Jul 12, 2013, at 13:25, nanog@namor.ca wrote:
> On Fri, 12 Jul 2013, Alain Hebert wrote:
>=20
>> Is it me or the bigger a corporation gets the more vindictive (a b-word
>> intended) they are to customers leaving them?
>=20
> "Never attribute to malice that which is adequately explained by stupidity=
."
I prefer Heinlein's version: Never attribute to malice that which can be ade=
quately explained by stupidity, but don't rule out malice.
And, of course the corollary that any sufficiently advanced stupidity is ind=
istinguishable from malice.=20
Put another way, whether it was stupid or evil, the results are the same. Tu=
rning off a customer in good standing is actionable in court, and should be a=
voided by legitimate businesses at nearly all costs.
Not correcting the error (should it happen) when notified goes from "oops" t=
o evil, whether intentional or not.
And yes, I've probably worked for a corporation that has done this at least o=
nce over the years. (I did work for a telco for a while. :-) Doesn't mean I c=
an't think it was evil of "us" and work to stop it from ever happening again=
.
--=20
TTFN,
patrick
