[164460] in North American Network Operators' Group
RE: Friday Hosing
daemon@ATHENA.MIT.EDU (Jason Faraone)
Fri Jul 12 12:05:35 2013
From: Jason Faraone <JFaraone@paulo.com>
To: "'ahebert@pubnix.net'" <ahebert@pubnix.net>, "nanog@nanog.org"
<nanog@nanog.org>
Date: Fri, 12 Jul 2013 16:04:56 +0000
In-Reply-To: <51E02478.30409@pubnix.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
The biggest grievance I have is in regards to carriers with automatic contr=
act renewals. Combined with the fact that these carriers either refused to =
allow month to month billing or will allow it at double / triple current ra=
tes, coordinating disconnection of older services while turning up new serv=
ices with a different carrier in the same time frame can be a real challeng=
e.
Adding insult to injury is the fact that one does not simply resolve carrie=
r billing issues - I've had multiple incidents which took almost a year to =
resolve.
=20
I personally think that the automatic renewal of a three year term should b=
e criminal. The same goes for price increases while I'm under a contract ra=
te - Apparently as long as there is a provision in the small print (which i=
s able to be changed at will, due to the small print referencing a document=
on the carrier's website), be ready to pay more whenever the carrier dicta=
tes, regardless of what your contract says.
Typing this was somewhat therapeutic.
-----Original Message-----
From: Alain Hebert [mailto:ahebert@pubnix.net]=20
Sent: Friday, July 12, 2013 10:45 AM
To: nanog@nanog.org
Subject: Friday Hosing
Is it me or the bigger a corporation gets the more vindictive (a b-word
intended) they are to customers leaving them?
------
One of my *new* customer was caught by the local "monopole" into moving the=
ir domain/site/emails/phone/oxygen supply/etc to them.
But when the usual grace period stopped and they started receiving invoices=
that would make a loan shark go: "are you insane?!?", they decided to move=
.
After a somewhat pleasant call to the "monopole" informing them that they a=
re planning to divorce them in 30 days, and that it was clearly stated that=
since they are paying for those additional 30 days that their services won=
t be cut off...
15 minutes later. Boom. No domain, no site, no emails...
After a rather stern call, they get their domain up, no site...
After another rather stern call, they get their site up, no emails...
After another rather stern call, they get... no emails.
"Oh its 17:01, our support is closed for day. Is there anything else I ca=
n help you with?"
On top of it that "monopole" has for their procedure to let the 5 days "AUT=
O-ACK" expire when they are asked to transfer a domain away from them.
( They are a reseller of tucows, and PS: it is not Tucows fault. That 5 da=
ys 'AUTO-ACK" process is there because of corporation acting like that "mon=
opole" )
Good thing I was able to get back into their account earlier this morning a=
nd recreate their emails...
Now lets hope they don't do this again until my customer get his domain bac=
k in its hands.
-----
Alain Hebert ahebert@pubnix.net =20
PubNIX Inc. =20
50 boul. St-Charles
P.O. Box 26770 Beaconsfield, Quebec H9W 6G7
Tel: 514-990-5911 http://www.pubnix.net Fax: 514-990-9443
