[164120] in North American Network Operators' Group

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DNS caching issues with AT&T, Verizon (UUNET) DNS Servers

daemon@ATHENA.MIT.EDU (Ilan Erenstein)
Tue Jun 25 23:38:21 2013

From: Ilan Erenstein <ilan@jobvite.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Date: Wed, 26 Jun 2013 03:28:43 +0000
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org

Hello all,

I'm writing to all of you in hopes that you're able to help me.  The web si=
te for the company I work for jobvite.com<http://jobvite.com> was hosted by=
 GoDaddy.  They dropped our record and it was able to propagate to all ISPs=
 DNS servers.  I was able to move our record on OpenSRS but not before empt=
y records were able to propagate to several DNS servers.  Now our customers=
 aren't able to pull up our website.  This is also causing rejected/deferre=
d emails into our candidate system.

This is what I'm seeing: http://www.digwebinterface.com/?hostnames=3Djobvit=
e.com&type=3DSOA&colorize=3Don&useresolver=3D8.8.4.4&ns=3Dall&nameservers=
=3D

I need help with clearing the cache for AT&T and Verizon (UUNET) DNS server=
s to make sure they pick up the new record for our domain.  Here are some o=
f the DNS servers from the above link:

165.87.13.129 (AT&T (US))
158.43.240.3 (UUNET (UK))
198.6.100.25 (UUNET (US))

Any help in getting this problem resolved from the network folks in AT&T an=
d Verizon (UUNET) would be greatly appreciated.

Thanks,

Ilan Erenstein
Jobvite Inc.
ilan@jobvite.com<mailto:ilan@jobvite.com>
(415) 866-8738

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