[163966] in North American Network Operators' Group
Re: Network diagnostics for the end user
daemon@ATHENA.MIT.EDU (Carlos M. Martinez)
Sat Jun 22 00:30:45 2013
Date: Sat, 22 Jun 2013 01:29:50 -0300
From: "Carlos M. Martinez" <carlosm3011@gmail.com>
To: Jeffrey Ollie <jeff@ocjtech.us>
In-Reply-To: <CAD-DQxSEWBDbgd+2FTTybWXkNtJbBcaXKV-V7nCdPjbuMT_jpA@mail.gmail.com>
Cc: NANOG <nanog@nanog.org>
Reply-To: carlos@lacnic.net
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
May sound silly, but in another life I faced a similar problem and by
hosting local SpeedTest.net servers in our network we could fend off
many of these calls.
But I guess it will depend on your customers, whether they take it or not.
cheers,
~Carlos
On 6/20/13 9:45 PM, Jeffrey Ollie wrote:
> Are there any tools out there that we could give to our end users to help
> diagnose network problems? We get a lot of "the Internet is slow" support
> calls and it would be helpful if we had something that would run on the end
> user's computer and help characterize the problem. We have central
> monitoring system of course but that doesn't always give a complete
> picture, as the problem could always be on the end user's computer - slow
> hard drive, not enough memory, wrong name servers, etc.
>
