[163707] in North American Network Operators' Group
GoDaddy DNS contact
daemon@ATHENA.MIT.EDU (Erik Levinson)
Fri Jun 14 14:41:45 2013
Date: Fri, 14 Jun 2013 14:37:28 -0400
From: Erik Levinson <erik.levinson@uberflip.com>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hello,
Unfortunately we have some domains where GoDaddy is used as the
registrar and primary DNS, with secondary DNS provided by another provider.
I've been e-mailing back and forth with GoDaddy support for over three
days because for the apex of one domain their authoritative name servers
are returning an extra A record which is not visible in their zone
editor UI. This extra A record causes a GoDaddy "parking" page to be
shown when browsing to the root of the domain.
I'm sending them something that looks like this:
$ dig +short THEDOMAINGOESHERE @pdns01.domaincontrol.com
WHAT-I-ACTUALLY-CONFIGURED
50.63.202.40
They refuse to acknowledge that there's a problem and suggest we remove
the secondary DNS provider because, according to them, the secondary DNS
is what's randomly adding a GoDaddy parking service A record.
I'm not including the actual domain above because we have private
registration on it and it's used for an unbranded part of our service
for resellers.
If anyone knows a GoDaddy contact who could help, I'd appreciate getting
the info.
Thanks
--
Erik Levinson
CTO, Uberflip
416-900-3830
1183 King Street West, Suite 100
Toronto ON M6K 3C5
www.uberflip.com
