[162353] in North American Network Operators' Group
NANOG - csi reset request
daemon@ATHENA.MIT.EDU (Bryan Williams)
Tue Apr 9 22:42:07 2013
From: Bryan Williams <bwilliams@cloudmark.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Date: Wed, 10 Apr 2013 02:41:42 +0000
In-Reply-To: <CD89C103.62C64%bwilliams@cloudmark.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Martin,
I sent you this email from our corporate email, and haven't heard back. Did=
you receive this?
Regards,
Bryan Williams
Sr. Solutions Architect
Cloudmark, Inc
From: Bryan Williams <bwilliams@cloudmark.com<mailto:bwilliams@cloudmark.co=
m>>
Date: Tuesday, April 9, 2013 12:58 PM
To: "m.hotze@hotze.com<mailto:m.hotze@hotze.com>" <m.hotze@hotze.com<mailto=
:m.hotze@hotze.com>>
Subject: NANOG - csi reset request
I searched through the recent requests, and couldn't find any with your ema=
il address as the contact email. Can you give me the IP you tried to unbloc=
k?
Or, try it again and let us know that you did it so we can watch. If there'=
s a bug, we'd like to fix it.
Regards,
Bryan Williams
Sr. Solutions Architect
Message: 4
Date: Tue, 9 Apr 2013 14:24:17 +0000
From: Martin Hotze <m.hotze@hotze.com<mailto:m.hotze@hotze.com>>
To: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog=
@nanog.org>>
Subject: cloudmark?
Message-ID:
<F02A0931E2E6254680832D6A24940C2DEC5989@hx01.srv.hotze.com<mailto:F02A0931E=
2E6254680832D6A24940C2DEC5989@hx01.srv.hotze.com>>
Content-Type: text/plain; charset=3D"us-ascii"
Hi,
<rant>
it seems that many large providers are using cloudmark services. As far as =
I can tell: their policy is unclear, they can hardly be reached, mails to s=
upport are bouncing (delayed, then bounce).
yes, the mailserver from one of our customers was blocked and this was OK a=
nd rightful, because they had a problem (cracked account). After the proble=
m was resolved we started removing their IPv4 address from blacklists and a=
lmost all lists removed the ban immediately.
cloudmark CSI service (reset request form) wants a form to be filled ... an=
d they claim that they send out an email ... but it doesn't make its way to=
my inbox (no, no filters ...)
and support can't be reached.
Where are the good old times when the 'net was controlled by techs and not =
by lawyers?
I can't recommend cloudmark.
</rant>
greetings, martin
