[162332] in North American Network Operators' Group
cloudmark?
daemon@ATHENA.MIT.EDU (Martin Hotze)
Tue Apr 9 10:24:31 2013
From: Martin Hotze <m.hotze@hotze.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Date: Tue, 9 Apr 2013 14:24:17 +0000
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi,
<rant>
it seems that many large providers are using cloudmark services. As far as =
I can tell: their policy is unclear, they can hardly be reached, mails to s=
upport are bouncing (delayed, then bounce).
yes, the mailserver from one of our customers was blocked and this was OK a=
nd rightful, because they had a problem (cracked account). After the proble=
m was resolved we started removing their IPv4 address from blacklists and a=
lmost all lists removed the ban immediately.
cloudmark CSI service (reset request form) wants a form to be filled ... an=
d they claim that they send out an email ... but it doesn't make its way to=
my inbox (no, no filters ...)
and support can't be reached.
Where are the good old times when the 'net was controlled by techs and not =
by lawyers?
I can't recommend cloudmark.
</rant>
greetings, martin
