[159904] in North American Network Operators' Group
Re: Looking for success stories in Qwest/Centurylink land
daemon@ATHENA.MIT.EDU (William Herrin)
Mon Jan 28 15:18:19 2013
In-Reply-To: <CAPKkNb7H2Kw_ndsQ=PboagbP=M+GWkiPp8rwwPHbXFwOCQ+N1g@mail.gmail.com>
From: William Herrin <bill@herrin.us>
Date: Mon, 28 Jan 2013 15:17:50 -0500
To: "Constantine A. Murenin" <mureninc@gmail.com>
Cc: North American Networking and Offtopic Gripes List <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Mon, Jan 28, 2013 at 2:48 PM, Constantine A. Murenin
<mureninc@gmail.com> wrote:
> Well, that's AT&T for you: already has the network, already has the
> price structure, already has the marketing going, already has all the
> passive and active equipment installed that's capable of vastly
> superior speeds, already has the customers willing to pay more each
> month for faster speeds, and already has customers abandoning FTTU
> services because of artificially-imposed speed limitations, yet T
> still can't be bothered to flip some provisioning bits.
And then there's the ATT U-Verse outage for the better part of a week.
http://www.cnn.com/2013/01/24/tech/web/uverse-outage-att/index.html
On the other hand, I've been unsuccessfully trying to pay my Verizon
Fios bill for a month now. The credit card died two months ago. They
keep trying to bill it. Can't log in to the linked account online. The
web site mentions that a temporary password can be had from the paper
bill they haven't sent in the better part of a decade. After hours on
the phone the representative "opened a ticket with IT."
They sent me an email reminding me that their billing failed. With no
return contact information, just an invitation to log in to my
non-working account and pay it. What fun!
-Bill
--
William D. Herrin ................ herrin@dirtside.com bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
