[159898] in North American Network Operators' Group
Re: Looking for success stories in Qwest/Centurylink land
daemon@ATHENA.MIT.EDU (Warren Bailey)
Mon Jan 28 13:35:30 2013
From: Warren Bailey <wbailey@satelliteintelligencegroup.com>
To: Brent Jones <brent@brentrjones.com>, Joe Maimon <jmaimon@ttec.com>
Date: Mon, 28 Jan 2013 18:35:06 +0000
In-Reply-To: <CAOC=LuXAMabUxvFsP-x1sfVbE2hysHBuf=boUtgsvhUu1zK3dg@mail.gmail.com>
Cc: North American Networking and Offtopic Gripes List <nanog@nanog.org>
Reply-To: Warren Bailey <wbailey@satelliteintelligencegroup.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Spoken like a true ATT customer..;)
From my Android phone on T-Mobile. The first nationwide 4G network.
-------- Original message --------
From: Brent Jones <brent@brentrjones.com>
Date: 01/28/2013 10:07 AM (GMT-08:00)
To: Joe Maimon <jmaimon@ttec.com>
Cc: North American Networking and Offtopic Gripes List <nanog@nanog.org>
Subject: Re: Looking for success stories in Qwest/Centurylink land
s/CenturyLink/ATT and I've got plenty of good stories for you.
I think the big telcos these days simply don't care, and don't understand.
They hire sales drones from Wal-Mart, and expect them to put in orders
for longhaul circuits, or metro ethernet, and what you get is samples
of perfume or pizza delivery.
On Mon, Jan 28, 2013 at 9:32 AM, Joe Maimon <jmaimon@ttec.com> wrote:
> Anybody have some happy success stories to share about service in Qwest
> service area post Centurylink acquisition?
>
> Unfortunately the ones I have contain more humor than success.
>
> Story #1
>
> Ethernet/Fiber service near Tampa ordered via partner, misordered as MPLS=
,
> re-ordered as vpls.
>
> Delivered by June, I have been trying unsuccessfully to get a MAC off the
> NID ever since.
>
> Similarly, I have been unsuccessful in getting the LEC onsite to
> troubleshoot the NID. My last update was a due date of 2/22, after they
> missed a 1/17 date. Nope, not a typo.
>
> Story #2
>
> Ethernet/Fiber service in Phoenix ordered via partner. Apparently, in ord=
er
> to save on the expense of the NID/switch combo, the LEC ran the second se=
t
> of fiber strands up to an existing customer in the building, using dedica=
ted
> conduit from the building dmarc (which is accessible by our customer).
>
> They then instructed us to run copper back from their customer back to ou=
r
> customer's space. This recipient of the new fiber refused permission (not=
to
> mention being unhappy at unwittingly providing shared service).
>
> LEC claims the order was marked closed and delivered and any changes are =
new
> orders that will take 45 days. There has not been an update since, althou=
gh
> presumably, we are on the 45 day clock.
>
> Due on the 1st, delivered in mid December, this is a month late with no
> timely resolution in sight.
>
> I have been assured by everyone involved that escalation has been pursued=
to
> the highest levels, including pleading with the CEO of the unwitting serv=
ice
> providing customer, to no avail.
>
> If someone from Centurylink who can make things happen and be privy to th=
e
> real dealings would please reach out directly to me, I have high hopes th=
at
> there can be happy endings for these stories.
>
> Or if anybody has any useful suggestions, ideas, advice, or even
> commiserations, all are welcome to share.
>
> Best,
>
> Joe
>
--
Brent Jones
brent@brentrjones.com
